FAQ - Friends of Gardens


General FAQs

Friends of the Gardens is the official membership programme of Gardens by the Bay. It’s our way of staying connected with local visitors, offering one-year memberships that can be renewed annually.

Members enjoy great savings, with options suited for both families and individual visitors.

We offer a selection of memberships that provide great savings and are ideal for both families and individual visitors. Memberships are valid for one year and can be renewed annually.

There are two main types of memberships:

  1. Flower Dome Only Membership
    • Unlimited visits to the Flower Dome.
  2. Flower Dome, Cloud Forest and OCBC Skyway Membership
    • Unlimited visits to the Flower Dome, Cloud Forest, and OCBC Skyway.

Both memberships include exclusive privileges, special discounts, and access to member-only events. Members also enjoy up to 2 hours of complimentary parking per day (not applicable for Child/Student memberships).

*Special exhibitions or ticketed events may require a separate admission charge.

Click here for more information about our memberships.

You can sign up for a Friends of the Gardens membership online through our official website or via the Gardens by the Bay Mobile App, available on the Google Play Store and Apple App Store. Simply download the app, tap on the “Member” icon, and follow the instructions to complete your application. 

For student membership, you will need to upload a photo of your valid full-time Student ID during application.

Please relaunch the app after completing your sign-up and click on the “Member” icon to access to your membership e-Card details. Your membership access is tied to your registered mobile number / email.

To enjoy the full app features and functionalities, please access your membership e-Card via Gardens by the Bay mobile app. Simply download the app from Google Play Store or Apple Store, log-in to the app, click on the “Member” icon, and you will be able to view your membership e-Card and other features which is accessible only by Friends of the Gardens (non-members will see a message to “Sign up” on this page). Membership is tied to your registered mobile number/email.

Alternatively, you may access your membership e-Card through your web browser via https://friends.gardensbythebay.com.sg/.

Upon signing up, you will receive an email with an activation link. Click the link and follow the instructions to activate your e-Card. As part of the process, you will be prompted to upload a photo, which will appear on your e-Card for verification. Please note that each member is required to upload their own individual photo.

Your profile photo will be shown on your e-Card and is required for verification when visiting the Gardens. Access to the attraction(s) will only be granted once your photo has been uploaded. This helps ensure that membership benefits are used only by the registered member, as memberships are strictly non-transferable.

Please double-check your photo before uploading, as changes cannot be made once it has been submitted. Sub-members under the Family and Family Plus plans are also required to upload a profile photo for verification.

If your membership is still valid, you can renew it through the Gardens by the Bay mobile app. Log in, go to “My Membership Card”, and select “Renew Membership” to complete payment.

Upon successful renewal, your renewed expiry date will be reflected on your e-Card in the App. You will also receive an email confirmation.

Expired memberships are treated as new sign-ups, and prevailing rates will apply. You may click here for the current membership rates.

A new sign-up is defined as where the applicant is either:

  • Joining Friends of the Gardens for the first time or;
  • A former member who takes up a membership again or;
  • A current member who is taking up a new membership category.


A renewal is defined as when a current member continues his/her membership for another year under the same* membership category within the membership validity period (and for Family/Family Plus membership, the main cardholder remain unchanged).

*With the exception of an Individual Adult member who renews to Senior membership. In order to qualify, the member would need to meet the age requirement of Senior membership (i.e. 60 years old or above) at the point of renewal. The membership system will recognise that you are eligible for Senior membership based on your date of birth, and automatically allow you to renew to a Senior membership.

For existing members with a valid membership, you may see the membership validity period indicated on your membership e-Card. Simply log in to your account on our website or app to view your e-Card and check your expiration date.

For new sign-ups, the membership expiry date will be one (01) year from the date of application.

For renewals, the renewed membership expiry date will be one (01) year from the current membership expiry date.

Switching to a different membership category (e.g. from Individual to Family) or membership type (e.g. from Flower Dome to Flower Dome, Cloud Forest and OCBC Skyway membership) is treated as a new sign-up. The new membership will commence from the date of sign-up. We recommend making the switch only after your existing membership has expired.

Exception: For Family categories, if a registered child turns 13 during the membership term, the membership will be automatically renewed as a Family Plus membership at the time of renewal. This ensures that the child continues to be included under the membership.

Please click here to view the terms and conditions.


Plan your Visit

Members need to access the e-Card via the membership portal or Gardens by the Bay mobile App and scan your QR code to gain entry to the attraction.

Kindly note that we have discontinued the issuance of physical card for new sign-ups and renewals with effect from 1 July 2020.

Your membership is tied to your registered mobile number or email. If you are not able to see your membership e-Card (“My Membership Card”) on the "Member" page, it is likely that the mobile number or email you used to log in to the app differs from our membership records. Please email us at friends@gardensbythebay.com.sg (with your name, membership number, mobile number and email) to enable us to update our membership records. Once the records have been updated, please log out and sign in to the app again. You should now be able to access your membership e-Card.

Main cardmembers of Family and Family Plus memberships will be able to see multiple e-Cards of supplementary members under the same Family or Family Plus membership. You can update the mobile number and email address of the supplementary member(s) via the Mobile App. Thereafter, the supplementary member(s) can access their own e-Card via the Mobile App, as membership access is tied to the registered mobile number/email.

As long as your supplementary members are registered members, they may use the membership card even when you are not present. However, please note that the membership e-Card with a profile photo that reflects the faces of the member will have to be presented for them to enjoy the membership’s benefits and privileges.

As membership access is tied to the registered mobile number/email. The supplementary member(s) can access their own e-Card via the Mobile App with their registered mobile number.

The Friends of the Gardens Membership is valid from the moment you completed the purchase and uploaded your profile photo. You may visit the attractions included in your membership category immediately using your membership e-card.


Membership Benefits

Our new complimentary 2-hour parking via Contactless Carpark Entry system accords free parking to members via automated recognition of car IU. It is applicable for our Main Entrance, The Meadow, Satay by the Bay or Bayfront Plaza car parks. Terms and conditions apply

The main cardholder should submit their vehicle details via our web link at friends.gardensbythebay.com.sg or by downloading the Gardens by the Bay mobile app. Select “Vehicle Registration” > “My Vehicle Details” and submit both your vehicle plate number and IU number.

Please allow one (1) working day for your details to be reflected in the car park system. In the meantime, you may redeem a one-time 2-hour physical parking coupon at The Canopy’s Main Ticketing Counter 4.

Simply present your Friends of the Gardens membership e-Card when placing your order to enjoy the F&B privileges. Please note that you may be asked for your identification card for verification purposes.

In addition to flash-card privileges, we have e-voucher deals for members as well. Redeem your e-vouchers via our Gardens by the Bay Mobile App. Simply open your app and navigate to “Membership Privileges” to view your perks.

Emails will be sent to members to keep you informed about the upcoming events and programmes. You may wish to login to your Membership e-Card and select “Membership Account Settings” > “Notification Settings” to agree to our SMS and Email Notifications.


Renewals

You can renew your membership any time before it expires. Your renewed membership will commence on the expiry date of your current membership.

You can simply check your membership validity period, which is indicated on your membership e-Card.

A renewal is defined as when a current member continues his/her membership for another year under the same* membership category within the membership validity period (and for Family/Family Plus membership, the main cardholder remains unchanged). Renewal promotion will not be applicable for you in this case.

 

*With the exception of an Individual Adult member who wishes to renew to a Senior membership. The member would need to meet the age requirement of Senior membership (i.e. 60 years old or above) at the point of renewal transaction to qualify.

Yes, you can. The membership system will recognise that you are eligible for Senior membership based on your date of birth, and automatically allow you to renew to a Senior membership. Your renewed membership expiry date for Senior membership will be 8 June the year after.

You will need to meet the age requirement of a Senior membership (i.e. 60 years or above) at the point of renewal to qualify. You can renew from an Individual Adult to a Senior membership after you have turned 60 years old.


Child/Student Membership

You can sign up for a Friends of the Gardens (Child) membership online or via the Gardens by the Bay Mobile App. Download the app from either Google Play Store or Apple Store, click on the “Friends” icon in the app and follow the instructions to sign up for a new membership. Click here to download the mobile app. 

Please relaunch the app upon completion of sign-up, and click on the “Friends” icon to access your membership e-Card details. Your membership access is tied to your registered mobile number/email.

For Student membership sign-up, please get ready your Student ID as you will be required to upload your full-time Student ID during application.