How do we sign up/renew for the corporate membership?
Simply download the application form from our corporate membership website, gardensbythebay.com.sg, and email the completed, duly-endorsed application form to email@example.com with the email subject header “Corporate Membership Application (Company Name)”.
Upon successful sign-up/renewal, your company will be notified on the collection of your corporate membership card(s) at our Redemption Centre at The Canopy. The Centre is open daily from 9.00am to 9.30pm (now till 27 Dec 2020), and 9.00am - 8.30pm (28 Dec onwards).
How does the corporate membership card look like?
Below is a sample of our corporate membership card (front and back):
What is the processing lead-time for getting our corporate membership card after we have sent in the application?
Estimated 7 – 14 working days upon successful payment received by Gardens by the Bay. For organisations under vendors@gov, it will take an estimated 7 – 14 days upon order confirmation in the vendors@gov system.
We are interested in festivals and events at Gardens by the Bay. How do we receive notifications for these events?
Thanks for your interest in our Gardens’ festivals and events. We have a free Gardens monthly eNewsletter, which provides the latest Gardens news, events and activities to the general public. Click here to subscribe to the free eNewsletter.
How long is our corporate membership valid for?
Corporate membership is valid for one (01) year from the date of card issue.
What is the difference between sign-up and renewal?
A new sign-up is defined as where the applicant is either:
- Joining corporate membership for the first time or;
- A former corporate member who take up a membership again or;
- A current corporate member who is taking up a different membership package (i.e. from a 2-card package to a 3-card package, or vice versa).
A renewal is defined as where a current corporate member continues his/her existing corporate membership package for another year under the same membership package within the membership validity period.
Can we change our membership package (e.g. 2-cards to 3-cards) in the middle of the membership validity period?
Change of membership packages are not permitted in the middle of the membership validity period. However, you can apply for a new membership package (which will start from the date of card issue for the new package).
We are holding 2-card package corporate membership (valid till 8 June the following year). Can we renew our corporate membership today to 3-card package corporate membership?
I am afraid you are not able to do so, as renewals can only be done for the same membership package (i.e. 2-card package renew to 2-card package). We would advise you to take up a 3-card package only after your current 2-card package expires. Alternatively, you may wish to take up a new 3-card package (which will take effect from day of card issue), which will run concurrently with your current 2-card package.
Can I transfer our corporate membership to another company?
Corporate membership card is non-transferable. Only the employee of the company registered under our corporate membership (based on printed company name on the corporate membership card) may enjoy the membership benefits. Having said so, please ensure that your requested printed organisation name on your corporate membership card is consistent with your organisation’s name printed on your employee pass at the point of membership application. Our admissions staff will allow entry after verification that the organisation name printed on the corporate membership card matches that of the organisation name printed on your employee pass.
What are the terms and conditions for the corporate membership packages?
Please click here to view the terms and conditions.
What packages do you offer for corporate membership and what is the price?
The packages and fees for our 1-year corporate membership are as follows:
|Corporate Membership||Price (before GST)||GST||Price (including GST)|
How many cards do you issue under a corporate membership?
The number of corporate membership cards will be issued according to the package that your organisation opts for. i.e. 3-card package or 2-card package.
|Corporate Membership||Price (before GST)||GST||Price (including GST)|
What are the privileges and benefits of your corporate membership programme?
Our corporate membership is valid for one (01) year from date of card issue. Here are the membership privileges and benefits:
Privileges and Benefits:
1. Cardholder and up to 3 accompanying guests can enjoy complimentary admission to Flower Dome, Cloud Forest and OCBC Skyway, once per ticketed attraction per day.
2. Cardholder can enjoy discounts at participating Gardens by the Bay Gift Shops and participating F&B outlets indicated on our corporate membership website, gardensbythebay.com.sg/corporatefriends.
Terms and conditions of our corporate membership programme apply. For details on the corporate membership privileges, click here.
Which are the F&B outlets and gift shops in Gardens by the Bay that we can enjoy discounts and what are the discounts?
For the latest updates on our participating F&B and gift shop discount privileges for corporate membership cardholders, click here.
How do we enjoy our corporate membership privileges at participating F&B outlets and gift shops at Gardens by the Bay?
Simply present your corporate membership card to the outlet staff at the point of payment. Do note that the discount privilege is only applicable to the corporate cardholder. Terms and conditions of the respective F&B outlets and gift shops apply.
Do corporate membership cardholders enjoy complimentary parking, auto-rider, outdoor Gardens audio tours and shuttle services?
Complimentary parking, auto rider, outdoor gardens audio tours and shuttle services are not part of the privileges for corporate membership. For more information on the privileges and entitlements of our corporate membership, click here.
How do we use the corporate membership card to enter Flower Dome, Cloud Forest and OCBC Skyway?
Please pre-book a visit timeslot online to guarantee a visit time slot before your visit. Click here for online timeslot booking process instructions. For complimentary admission to the attractions, simply present your corporate membership card (or corporate letter), employee pass and pre-booked timeslot tickets at the entrance of Flower Dome, Cloud Forest and OCBC Skyway. The cardholder must be an employee.
Timeslots can be prebooked up to 10 days in advance.
For corporate members who do not book their time slot online on the date of visit, they can present their corporate membership card (or corporate letter) and employee pass to redeem your complimentary timeslot admission tickets at our Friends of the Gardens Centre, and our staff at the Centre will do their best to admit members at the next available timeslot.
Please be reminded to ensure that your requested printed organisation name on your corporate membership card (or temporary corporate letter) is consistent with the printed organisation name on your employee pass at the point of membership application.
Can we use the corporate membership card to enter the Flower Dome for an unlimited number of times in a day?
Each membership card can only be utilised once for each ticketed attraction per day.
I have brought along one corporate membership card. My 3 accompanying guests and I would like to exit one of the ticketed attraction (e.g. Flower Dome or Cloud Forest) for lunch and re-enter again. Are we able to do that?
Re-entry is presently not allowed due to safe distancing and capacity control measures implemented at our attractions.
Some of our employees do not have an employee pass. What do we do?
To facilitate the visit to Gardens by the said staff without employee pass, your HR department can issue a temporary employee pass to the said employee. The said employee will need to present the corporate membership card, temporary employee pass and a photo ID to gain complimentary admission to our ticketed attractions (Flower Dome, Cloud Forest and OCBC Skyway).
What payment modes do you accept?
Online payment, bank transfer, GIRO, cheque
What are the payment terms?
Full payment must be made before we are able to proceed to process/print your corporate membership cards. For organisations under vendors@gov, the payment terms under vendors@gov apply.
How do we check our corporate membership expiry date?
Your membership validity period is indicated at the back of your membership card.
When should we renew our corporate membership?
You can renew your membership any time before it expires. Your renewed membership will commence on the expiry date of your current membership.
How is the date of membership expiry determined when I sign up and renew my membership?
For new sign-ups, the membership expiry date will be one (01) year from the date of card issue. For renewals, the renewed membership expiry date will be one (01) year from the current membership expiry date.
We have renewed our corporate membership and have not collected our renewed cards. Can we still use our current membership cards?
Yes, you can use your current membership cards till the expiry date printed on the card. Please destroy the cards upon its expiry.
When will our corporate membership card be ready for collection?
It will take an estimated 7 – 14 working days upon successful payment received by Gardens by the Bay to create your membership account/cards. For organisations under vendors@gov, it will take an estimated 7 – 14 working days upon order confirmation in the vendors@gov system.
You should receive a card collection notification email from us upon successful processing of your application. Upon receipt of the email, please arrange to collect your membership cards at our Friends of the Gardens Centre. Do bring along your company ID card and a copy of / show the email to our staff for verification. The Centre is open daily, from 9.00am – 8.00pm.
Do let us know via email at firstname.lastname@example.org if you do not receive the card collection notification email after the aforementioned lead-times.
If you wish to arrange for 2-way courier to collect your cards, please prepare an authorisation letter/email for the courier to show to our staff at Friends of the Gardens Centre (The Authorisation letter/email should indicate that your company authorises this courier company to collect your membership cards on your behalf). The authorised courier should present this card collection email + authorisation email to Friends of the Gardens Centre.