FAQ - General


Ticketing & Admission

You may purchase tickets to the attractions from the Gardens by the Bay website, Ticketing Counters at The Canopy or the Gardens by the Bay Mobile App (available in Google Play and App Store), which also includes a suite of features that will provide you with a more seamless experience at the Gardens.

For Supertree Observatory, limited tickets can be purchased from a self-service Ticketing kiosk at the attraction entrance.

Admission Prices

Attractions

Non-Resident

Singapore Resident

Adult

Child
(3 - 12 yrs old)

Adult

Senior
(60 yrs old and above)

Child
(3 - 12 yrs old)

Flower Dome & Cloud Forest

$28

$15

$20

$15

$12

Flower Dome

-

-

$12

$8

$8

Cloud Forest

-

-

$12

$8

$8

OCBC Skyway

$8

$5

$8

$8

$5

Supertree Observatory

$14

$10

$10

$6

$6

Floral Fantasy

$20

$12

$12

$8

$8

Check out our Promotions to enjoy special deals and offers.

If for some reason you are unable to visit during the selected day, you may reschedule here.

• For OCBC Skyway: Admission to OCBC Skyway is subject to weather conditions such as rain or lightning risks. For affected visits, visitors will be ushered to our latest attraction – Supertree Observatory. 
• For Cloud Forest / Flower Dome / Floral Fantasy: Visitors may change the date of visit at least 48 hours before your scheduled visit, subject to availability. Alternatively, visitors may select your next visit within the ticket validity period. 

Smart Tracking works by using GPS location data and Bluetooth to effectively locate you only within Gardens by the Bay. Visitors are encouraged to download the Gardens by the Bay Mobile App and activate the Smart Tracking function. An advantage of using Smart Tracking is that it helps to map the crowd situation in various parts of the Gardens. As more visitors activate this function, visitors will be able to find out the crowd situation in the enclosed attractions and selected outdoor areas of the Gardens while using the app, thereby enabling visitors to better plan their itineraries at the Gardens.

You may wish to read our privacy policy here to better understand how Gardens by the Bay manages and uses the data that has been collected.

Booking of time slot is no longer required for those who have already purchased their tickets. Please present the original ticket to our admission staff to gain entry to the attraction.

Redemption of a physical ticket is required to gain entry to the attraction. Tickets can be redeemed at the  Ticketing Counters at The Canopy. The Centre is open daily from 9.00am to 9.00pm.

For beneficiaries of Gift of Gardens, each beneficiary is entitled to 1 complimentary ticket. For accompanying caregivers, they can purchase tickets here or the Gardens by the Bay Mobile App, which can be downloaded from Google Play and App Store.

For Corporate Membership Cardholders, please present your corporate membership card (or corporate letter) and employee pass at the attractions' entrance, for complimentary admission to our Flower Dome, Cloud Forest and OCBC Skyway.

All ASA card holders can simply present the ASA card at the Ticketing Counters at The Canopy to redeem for the complimentary tickets to Cloud Forest as well as purchase discounted tickets.



Gardens by the Bay Mobile App

The Gardens by the Bay Mobile App is designed to enable visitors to enjoy a contactless and safe visit to the Flower dome when they visit. Apart from the Smart Tracing feature that enhances the safety of visitors, the app will allow visitors to buy and scan their tickets to Flower Dome and get real-time updates on crowd levels in the Gardens. A suite of other features tailored for our Friends of the Gardens (FOG) members and general visitors will be progressively introduced to enhance the enjoyment of your visits.

Features
Filter Selfie
Game - Go Supertree Go!
Garden Stories
Purchase FOG membership (only available via GB Mobile App)
Pre-booking and purchase timed attraction tickets
Purchase Shuttle Service tickets
Plant Identification
Crowd information at selected attractions

FOG members can also access the following additional features in the app:

Features
Update vehicle IU numbers
(processing time: three working days)
Scan e-Card to access Flower Dome
Parking redemption using IU numbers
(if members have already furnished IU numbers)

* Information stated is correct at time of publication and is subject to change without prior notice.

 



Safe Managment Measures

The safety of our visitors remains our top priority. Here are the precautionary measures we put in place to ensure visiting is safe for everyone.

These include:

  • Deployment of Safe Distancing Ambassadors on site
  • Automatic entry and exit doors to reduce contact
  • Regular application of self-disinfecting coating on high contact surfaces like lift buttons and escalation railings
  • Hourly sanitisation of public amenities like toilets
  • Hand sanitiser solution available at all entrances, exits and high contact areas
  • The conservatories’ air chilling system is equipped with high performance germicidal Ultra Violet (C) emitters similar to those used in healthcare institutions to improve air quality


Wedding solemnisation / reception at Gardens by the Bay

Flower Field Hall, Waterview Room, Silver Leaf, Supertree Observatory, Floral Fantasy and South American Garden are venue spaces suitable for your solemnisation event. Contact us to find out more about the wedding solemnisation package.

  • All attendees are to wear face masks in accordance with the prevailing national policy, with the exception of the bride and groom who may wear face shields during the course of the event instead. The bride and groom may also remove their face shield or mask for key moments only (e.g. when exchanging vows for rings, kiss, march-in/outs).
  • Mask wearing is only required for wedding events in indoor settings It is optional but encouraged for wedding events in outdoor settings.

Food and beverage can be served at the marriage solemnisations.

Staff-served food lines are allowed at wedding events. Food must be served by workers at food lines. Self-service buffets are not allowed.

Gardens by the Bay has been certified SG Clean and is compliant with all government-mandated safe management measures. Other safety measures include:

  • Sanitisation of amenities like public toilets.
  • Hand sanitisers will be made available at the venue.

 

To find out more about the safe management measures for wedding events, visit https://www.gobusiness.gov.sg/covid-faqs/.