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Greetings from Gardens by the Bay!
Thank you for participating in our testing of the Rewards Beta app. We'd like to hear from you about your experience using the app and how we can further improve it in the future.
Please provide your registered email address or phone number to award you 5 Gardens Rewards points for completing this survey by 17 Sep.
Did Gardens Rewards mobile app give you more reasons to visit Gardens by the Bay?
Would you refer the Gardens Rewards mobile app to a friend?
Did you use the 'Scan to Earn' feature every time you spent on Gardens by the Bay?
I forgot to scan to earn points.
Merchant did not inform me that i can earn points for spending.
I am unable to earn points as some participating merchants do not give out points during weekend.
Did you use your points to redeem rewards at Gardens by the Bay?
I forgot to redeem points.
Please share other reasons if you did not use either the scan to earn feature or using points to redeem rewards.
If there was a special offer on visiting Gardens by the Bay during weekdays, when would you prefer to visit?
Morning (7.00am - 11.00pm)
Noon (12.00pm - 5.00pm)
Night (6.00pm - 11.00pm)
None, I prefer to visit on weekends.
Are there other alternatives you would like to use your points for?
Direct payments at GB outlets such as F&B and retail outlets instead of cash.
Using points to offset exclusive deals for app users.
Free ride for example (Grab or Gojek) to Gardens by the Bay.
Online purchase from Gardens by the Bay e-shop.
Convert to other Loyalty programmes (KrisFlyer, Sephora, Starbucks, etc.).
Staycation at nearby hotels e.g. Marina Bay Sands
If you answered "Others", please specify below.
There are points still left in your account, was there a reason for not using your points?
Due to Covid restrictions, did not have the chance to visit Gardens by the Bay.
Limited number of rewards that are relevant to me.
Inability to use points for payment at Gardens by the Bay outlets.
What would attract you to visit Gardens by the Bay more?
Exclusive experiences such as guided tours, picnics and event previews
Family activities such as treasure hunt challenges
Courses & workshops such as terrarium, gardening, photography, arts & crafts
Exclusive exhibitions such as Dale Chihuly and Orient Express
Wellness activities such as yoga, running and cycling
Festivals and events such as Children Festival and Mid Autumn Festival
Which of the following improvements would you like to see in the next app release?
Earn points for running, walking, cycling* in Gardens by the Bay
Ability to make hybrid payments (points + cash / credit card)
Ability to view live crowd status in different locations in Gardens by the Bay
Send purchased rewards & send points to friends
Ability to use app to enter and pay for parking
Ability to sign-up for exclusive events or workshops
Ability to buy Gardens-related products & tickets with points & earn points directly
* Applicable to certain areas only
What other improvements to this app would you like to see in the future?
Will you be interested in participating in an individual interview regarding our Gardens Rewards program? Selected participants will receive a complimentary meal voucher after the interview.