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Gardens By The Bay / What's On / Calendar of Events / A MAGICAL CHRISTMAS AT THE GARDENS

FAQ

General

What are the Christmas events at Gardens by the Bay?

There is much to see and do at the Gardens this Christmas:

  • The ‘Poinsettia Wishes’ floral display brings a Nordic touch to Flower Dome, including the opportunity to meet Santa Claus and his elves who have travelled all the way here from Lapland.
  • The annual Christmas Wonderland rounds off the yuletide experience by bringing Christmas cheer to the outdoor gardens.
  • We have extended our operating hours during this festive period, while some services will end earlier due to Christmas Wonderland.
Operating Hours: 1st Dec 2017 – 1st Jan 2018

GB info counters: 

  • Golden Garden (Arrival)
  • Bayfront
8.30am – 11pm (1 Dec – 30 Dec ‘17, 1 Jan ‘18);
8.30am – 12am (31 Dec ‘17)
8.30am – 11pm (1 – 26 Dec)
GB ticket counters (Bayfront & Canopy), FOG Centre 9.00am – 9.00pm
Conservatories 9am – 10pm (last entry at 9.30pm)

31 Dec: Cloud Forest opens until 12mn (last entry 11.30pm), FD until 10pm
OCBC Skyway ticket counter 9am – 2.30pm, 4pm – 9pm
OCBC Skyway 9am – 3pm (last entry 2.45pm)
4pm – 10pm (last entry 9.30pm)
Conservatory Café & Conservatory Gift Shop 9am – 10pm
Shuttle Service* 9am – 9pm daily

3 Dec: Service starts at 1pm due to Standard Chartered Marathon.
Audio Tour* 9am – 3pm daily from 1 – 26 Dec

3 Dec: Service starts at 1pm due to Standard Chartered Marathon.

Service resumes normal operating hours from 27 Dec.
Auto Rider* 10am – 12pm, 2pm – 4pm

3 Dec: Service starts at 2pm due to Standard Chartered Marathon.

Service resumes normal operating hours from 27 Dec.

 

*Maintenance will take place on 3 Dec, so operation will start at 9am as per usual on 4 Dec (first Monday of the month).

What is the difference between Poinsettia Wishes and Christmas Wonderland?

There is much to see and do at the Gardens this Christmas:

  • Poinsettia Wishes and Christmas Wonderland are events taking place at Gardens by the Bay for the festive season.
  • Poinsettia Wishes consists of a Christmas-themed floral display inside the Flower Dome with a wintry landscape of flowers and conifer trees, as well as programmes like Santa’s meet-and-greet, storytelling sessions by his elves and a roving mascot. Programmes are free, but admission charges to Flower Dome apply.

Poinsettia Wishes – Christmas at Gardens by the Bay programme details:

Programme Date Time Location
Santa Claus Meet & Greet 7, 8, 14, 15 December 12pm - 9pm (selected timings) Flower Dome
9, 10 December 10am – 7pm (selected timings)
16, 17 December 10am – 9pm (selected timings)
Storytelling by Santa’s Elves 7 - 10 December
14, 15, 17 December
12pm - 12.30pm
5pm - 5.30pm
10am - 10.30am
2pm - 2.30pm
4pm - 4.30pm
Canopy
16 December 12pm - 12.30pm
4pm - 4.30pm
5pm - 5.30pm
Flower Dome
10am - 10.30am
2pm - 2.30pm
Canopy
Tales of Wonder Pantomime 8 - 10 December
15, 17 December
1pm - 1.30pm
3.30pm - 4pm
Flower Dome
6pm - 6.30pm Canopy
16 December 1pm - 1.30pm
3.30pm - 4pm
Flower Dome
5pm - 5.30pm Canopy
Santarinas x Wise Wee Festive Dance 7 - 10 December
14, 15, 17 December
12pm - 12.15pm
3pm - 3.15pm
5pm - 5.15pm
16 December 12pm - 12.15pm
3pm - 3.15pm
4pm - 4.15pm
Wise Wee Meet & Greet 7 - 10 December
14 - 17 December
10.30am - 6.30pm
(selected timings)
Roving
Christmas with Ding Yi 16 December 6.30pm – 7.30pm Roving / Canopy

 

Christmas Wonderland is an outdoor event at the Supertree Grove and The Meadow, with a festive market, carnival games and performances. Please visit www.christmaswonderland.com.sg for detailed information about the event. Admission charges apply.

 

Christmas Wonderland 2017
Date: 1 – 26 December 2017
Time: 4pm – 11pm daily
Location: Supertree Grove and The Meadow

 

General email: info@blueskyevents.com.sg
Ticketing enquiries: ticketing@christmaswonderland.sg
Bulk purchase of CW tickets: partnersales@blueskyevents.com.sg
AsiaBoxOffice (ticketing agent for CW): connect@asiaboxoffice.com / 6733 0360 (Mon to Fri: 10am - 6pm)

Ticketing

Where can I purchase tickets for Christmas Wonderland?

A bundled ticket option that covers entry to both Gardens by the Bay’s conservatories and Christmas Wonderland at a discounted rate can be purchased in advance online at www.gardensbythebay.com.sg, or onsite at the Gardens’ ticket counters for actual-day bundled tickets.

Visitors who wish to visit Christmas Wonderland only may purchase tickets from www.christmaswonderland.sg or onsite at the Christmas Wonderland counters for actual-day tickets.

  Christmas Bundle: Conservatories AND Christmas Wonderland Christmas Wonderland ONLY
Online Gardens by the Bay online ticketing portal Christmas Wonderland website
Onsite Gardens by the Bay ticket counters at:
(i) Bayfront Plaza
(ii) The Canopy’s Main Ticketing Hub

Our ticket counters operate from 9am to 9pm during Christmas Wonderland.
Christmas Wonderland counter at:
(i) area behind Floral Clock
(ii) Planet Sculpture
(iii) The Meadow's entrance

CW ticket booths are open from 4pm to 10.30pm.

 

Refer to Annex I for bundled ticket prices.

Is purchasing the Christmas Bundle cheaper than buying the tickets separately?

You can save 10% to 19% when you purchase the Christmas Bundle, compared to buying the conservatories and Christmas Wonderland tickets separately.

I have purchased the Christmas Bundle. Can I show the e-ticket from my phone to enter Christmas Wonderland?

If you are a bundle ticket holder, please collect your Christmas Wonderland ticket from the redemption counters inside the Flower Dome and Cloud Forest. Counters are set up at prominent locations inside the Flower Dome and Cloud Forest. Please feel free to approach our friendly staff in the conservatories should you require assistance.

Collection time is from 3pm to 9pm daily.

Why do bundle ticket holders need to enter the conservatory to collect their Christmas Wonderland tickets?

The ticket collection arrangement was planned with our visitors in mind. In view of the activities and offerings of Christmas Wonderland, it is recommended to visit the conservatories first before heading to Christmas Wonderland.

Visitors have the convenience of collecting the Christmas Wonderland tickets while in the conservatories. This will avoid the hassle of joining the queues at the ticket counters at Christmas Wonderland, which are catered for walk-in ticket purchase.

Can I purchase Christmas Wonderland tickets at the redemption counters inside Flower Dome and Cloud Forest?

The redemption counters inside the conservatories only serve visitors who have purchased the Christmas Bundle.

Christmas Wonderland tickets will not be sold at these counters. If you wish to purchase Christmas Wonderland tickets, kindly approach the Christmas Wonderland counters. Please note that onsite purchase is on a while-stocks-last basis.

Can I top up my conservatories tickets to include Christmas Wonderland?

There is no top-up option for our conservatories tickets. If you are holding on to the conservatories’ tickets, you may purchase a separate Christmas Wonderland admission ticket, either from their website (www.christmaswonderland.sg) or at the Christmas Wonderland counters onsite.

Can I top up my Christmas Wonderland ticket to include the conservatories?

Christmas Wonderland ticket holders can enjoy 10% off admission tickets to the conservatories. The promotion applies to onsite purchase at our ticket counters, for both Singapore Resident and Standard tickets.

A maximum of 4 discounted conservatories tickets can be purchased with each Christmas Wonderland ticket presented at our ticket counters.

Can I purchase tickets for visit on the same day?

Online tickets are available for visit dates of at least one day later. For example, if you purchase tickets on 1 December, you can only select visit dates from 2 December onwards.

If you require tickets on the day of your visit, you may purchase them from the onsite ticket counters. Only actual day tickets are sold at the onsite counters, on a while-stocks-last basis.

Can I purchase advance tickets at your ticket counters? E.g. I want to go on 1 Dec to purchase tickets for 24 Dec.

For the Christmas Bundle, you may purchase tickets in advance at our ticket counters. However, please note that the validity of the tickets is one (1) day, on the date printed on the tickets. Tickets sold are non-exchangeable and non-refundable.

For Christmas Wonderland, only same-day tickets will be sold at the ticket booths onsite.

How do I make a bulk purchase? Is there group discount for the Christmas Bundle?

As the Christmas Bundle is a special rate for visitors who wish to experience both the conservatories and Christmas Wonderland, we regret that there’s no further discount.

Nonetheless, we offer corporate rates for bulk purchase of our conservatories (Flower Dome + Cloud Forest) tickets. For information on our corporate rates, please write to our Corporate Sales team at sales.enquiries@gardensbythebay.com.sg.

For Christmas Wonderland tickets, you may contact Blue Sky Events’ team at partnersales@blueskyevents.com.sg for more details.

What’s the maximum number of tickets that I can purchase online and onsite?

A maximum of six (6) Christmas Bundle tickets can be purchased from our online ticketing portal per transaction.

For onsite purchase, the maximum number of tickets per transaction is also 6. Please note that a valid NRIC needs to be presented with every local ticket purchased.

Will tickets be sold out? / Is there a daily cap to the no. of tickets?

Tickets are available in limited quantities per day and we strongly encourage visitors to purchase tickets online in advance.

I purchased Christmas Bundle tickets for the wrong date. What should I do now?

Please email our Online Ticketing team at online.ticketing@gardensbythebay.com.sg at least three (3) working days before your intended visit date, and we will assist you from there.

I could not visit due to the rain. / I am unable to make it for the event. (i) Can I change the Christmas Bundle’s visit date? (ii) Can I have a refund?

As per the terms and conditions of sale, tickets are strictly non-refundable.

If you have not used the conservatories tickets, you may write in officially to feedback@gardensbythebay.com.sg and we will assist you from there. Ticket extension requests are assessed on a case-by-case basis, subject to the Management’s approval. We would also appreciate it if you could send us a scanned copy or photo of your tickets (front and back), so that we can advise you further.

Due to long waiting time in the conservatories, I wasted x hours queuing up to collect my CW tickets, which shortened my time to enjoy CW. Is there a refund or can I revisit another day?

If you have already collected the Christmas Wonderland tickets, please contact the event organiser at info@blueskyevents.com.sg for further assistance on your Christmas Wonderland tickets.

Admission

What are the operating hours?

Conservatories: 9am to 10pm, last entry at 9.30pm. Ticket sale closes at 9pm.

OCBC Skyway: 9am to 3pm (last ticket sale at 2.30pm, last entry at 2.45pm), and from 4pm to 10pm (last ticket sale at 9pm, last entry at 9.30pm).
If you are visiting after 4pm, a Christmas Wonderland ticket is required to enter the Supertree Grove before you can purchase tickets for the OCBC Skyway.

Gardens: Refer here

Christmas Wonderland: 4pm to 11pm. Visitors may refer to Christmas Wonderland’s website for detailed information on the event highlights, charges and operating hours.

I purchased the Christmas Bundle. Can I visit Christmas Wonderland before going to the conservatories?

Bundle ticket holders will need to enter the conservatories and collect their Christmas Wonderland tickets at the redemption points near the exit of the Flower Dome, or at the ground floor of the Cloud Forest.

If you wish to visit Christmas Wonderland first, you may enter the conservatories to collect your Christmas Wonderland ticket. At the conservatories’ exit, please obtain a re-entry stamp to visit the conservatories later in the day. The last admission to the conservatories is at 9.30pm daily.

Can I visit the OCBC Skyway without paying for Christmas Wonderland?

The OCBC Skyway is located at the Supertree Grove, which is part of the Christmas Wonderland event grounds. A Christmas Wonderland admission ticket is required after 4pm.

Visitors who wish to visit the Skyway without paying for Christmas Wonderland tickets may do so by 2.30pm (last ticketing sale, 2.45pm last admission).

Ticket sale closes at 2.30pm. Operation of the OCBC Skyway and ticket sale will resume at 4pm.

Can I access IndoChine and Supertree Dining for free during Christmas Wonderland?

IndoChine and Supertree Dining are located in the Supertree Grove, which is part of the Christmas Wonderland grounds. A Christmas Wonderland ticket is needed to access the Supertree Grove after 4pm.

If the guest has made an advance booking with IndoChine, IndoChine will pass a guest list to Blue Sky every day and the guest may enter IndoChine without Christmas Wonderland tickets.

Is re-entry allowed?

Re-entry on the same day is allowed for both conservatories and Christmas Wonderland. You may obtain a re-entry stamp from the staff at the respective exits to re-enter the attractions on the same day.

Re-entry is not allowed for the OCBC Skyway.

Due to time constraint, I can’t finish everything in one day. Can I visit the conservatories and Christmas Wonderland on separate days?

Christmas Bundle ticket holders must visit the conservatories and Christmas Wonderland on the same day.

Visitors may purchase separate tickets should they foresee that they are unable finish both the conservatories and Christmas Wonderland on the same day.

Friends of Gardens-related

Is entry to Christmas Wonderland free for FoG members?

Christmas Wonderland is an event organised by an external party, Blue Sky Events and an admission ticket is required for all visitors to enter Christmas Wonderland.

Blue Sky Events has extended a discount to our FoG members, who can enjoy a special price on Christmas Wonderland admission tickets. This promotion is only valid for onsite purchase at Christmas Wonderland booths. Terms and conditions apply.

Christmas Wonderland 2017 special admission ticket price* for members (Onsite purchase only)
1 - 7 Dec S$3 per ticket
8 -14 Dec & 26 Dec S$5 per ticket
15 - 25 Dec S$7 per ticket

 

The above information is updated on FoG page.

Why do FOG members need to pay?

Christmas Wonderland is not included in the FOG membership package, which is a highly value-for-money package that includes privileges such as unlimited access to the Flower Dome, Cloud Forest and OCBC Skyway all year round except on maintenance dates, complimentary 2-hourly parking, exclusive discounts at our retail and F&B outlets and more, at attractive rates. We seek the kind understanding of our FOG members on this matter.

Are there any Christmas programmes that members can enjoy for free?

Yes, there are many other Christmas activities happening around Gardens by the Bay that are free for members and these are some of them:

  • Poinsettia Wishes floral display
    Flower Dome, 10 Nov 2017 – 8 Jan 2018
    Members enjoy unlimited admission to Flower Dome
  • Santa Claus Meet and Greet
    Flower Dome, 7 – 10 Dec, 14 – 17 Dec, 10am – 9pm (selected timings)
    Members-exclusive session on 9 Dec and 10 Dec (8.00pm – 9.00pm)
  • Storytelling by Santa’s Elves
    Flower Dome, The Canopy, 7 – 10 Dec, 14 – 17 Dec (10am – 5.30pm) (selected timings)
    Members enjoy unlimited admission to Flower Dome
  • Tales of Wonder Pantomine
    Flower Dome, Canopy, 8 – 10 Dec, 15 – 17 Dec, From 1pm (selected timings)

 

For details and the full programme line-up, please visit here.

Can FoG members visit the OCBC Skyway during this period without buying Christmas Wonderland tickets?

Members who wish to visit the OCBC Skyway without buying Christmas Wonderland tickets can opt to visit before 2.45pm (last admission).

Why do members need to buy a Christmas Wonderland ticket before visiting the OCBC Skyway? Isn’t entry to the Skyway free for members?

The Supertree Grove is part of the Christmas Wonderland event grounds, which will be gated between 4pm and 11pm daily, from 1 to 26 Dec 2017. During this period, a Christmas Wonderland admission ticket is required to enter the area.

FoG members can enjoy discounted ticket rates at Christmas Wonderland’s ticket counters onsite.

I am disappointed to find out on-site that I have to first buy a Christmas Wonderland ticket before visiting the OCBC Skyway. You should have informed members about this in advance.

We are sorry to hear about your disappointment and regret any inconvenience caused. Information on the access hours to the OCBC Skyway was updated on our website’s homepage as well as the Friends of the Gardens members’ page. To make the most out of their trip to the Gardens, visitors are encouraged to contact our call centre at 6420 6848, or check our website for the latest updates prior to their visit.

Meanwhile, our cooled conservatories, as well as the outdoor areas that are not part of Christmas Wonderland, remain free for members.

Promotion-related

Do the various card (e.g. PAssion card, NTUC card) discounts for locals apply?

The Christmas Bundle is a special discounted ticket that includes admission to the conservatories and Christmas Wonderland, and is not valid in conjunction with any other promotions, vouchers, or card discounts.

Can I use NS50 vouchers to pay for the Christmas Bundle?

Yes, you may use NS50 vouchers to pay for the Christmas Bundle tickets at the Gardens’ ticket counters, located at The Canopy and Bayfront Plaza.

This is only valid for Singapore Resident bundled tickets purchased onsite. A valid NRIC needs to be shown with every Singapore Resident ticket purchased.

Are there concessions for VWO groups?

There is no further discount for the Christmas Bundle as it is a special discounted ticket.

VWOs eligible for the Gift of Gardens scheme may email our Sales team at sales.enquiries@gardensbythebay.com.sg for concessionary tickets to the conservatories.

For entry to Christmas Wonderland, please contact Blue Sky Events’ team at partnersales@blueskyevents.com.sg to arrange group tickets.

Are there concessions for walk-in disabled visitors?

Under our Gift of Gardens scheme, holders of Comcare Long Term Assistance Scheme (Public Assistance Scheme) card, Developmental Disability Registry (DDR) card or the Public Transport Concession Card for persons with disabilities can enjoy free entry to the conservatories (Flower Dome & Cloud Forest). Please approach Counter 4 of the Main Ticketing Hub to collect the complimentary ticket to the conservatories. Up to two accompanying caregivers can enjoy a 50% discount off our conservatories tickets.

Blue Sky Events, the organiser of Christmas Wonderland, has extended free entry to holders of the aforementioned cards. However, there will be no discount for the accompanying minders.

Please present your card at the respective counters to redeem tickets to the conservatories and Christmas Wonderland separately.

Christmas Wonderland-related

Where are the entrances to Christmas Wonderland?

There are 6 entry points to Christmas Wonderland. Kindly refer to Christmas Wonderland’s website for the event site map with information on locations of the entrances.

Refer to Annex II for event highlights.

How do I book tickets for the add-ons?

Please visit Christmas Wonderland’s website to book admission tickets and the circus act. If you are already holding on to Christmas Wonderland admission tickets, you may purchase the circus tickets on site.

For Skating under the Stars, tickets are only available onsite.

Can I purchase tickets onsite for visit at a later date?

Only same-day tickets will be sold at the Christmas Wonderland ticket counters.

Others

Can I still watch Garden Rhapsody for free from 1 – 26 Dec 2017?

Garden Rhapsody will take place as usual at 7.45pm and 8.45pm daily, at the Supertree Grove which is part of the ticketed Christmas Wonderland event grounds.

Visitors who do not wish to purchase Christmas Wonderland tickets but would like to catch Garden Rhapsody may consider watching the show at vantage points in the free access areas.

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