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Christmas 2019

General

What are the Christmas events at Gardens by the Bay?

  • The ‘Poinsettia Wishes’ floral display in the Flower Dome takes visitors on a journey through the Nordic region, with iconic architecture in Denmark, Finland, Iceland, Norway and Sweden interwoven into traditional Christmas scenes amidst a wintry landscape of over 30 varieties of poinsettias. The display is creatively directed by the Ambassador of Denmark to Singapore, Her Excellency Dorte Bech Vizard.

    Date: 8 November 2019 – 5 January 2020
    Time: 9am – 9pm (last admission 8pm)

  • Free Inclusive Christmas Programmes such as performances by social service organisations, Santa Claus meet-and-greet, and a gift donation drive will spread the festive cheer.
Christmas Programme Date Time Location Details
Christmas Performances 20 Dec – 25 Dec 2.30pm; 4pm; 5.30pm The Canopy Free
Gift Donation Drive All Day The Canopy
A Holiday Medley: Live Marching Band  20 Dec 7pm – 7.30pm Golden Garden
Meet & Greet with Santa Claus 29 Nov – 1 Dec, 20 – 25 Dec 3pm – 5pm; 6pm – 8pm Flower Dome Admission charge to Flower Dome applies
Festive Meet & Greet with WiseWee 20 Dec – 25 Dec 12pm – 1pm; 3pm – 4pm Golden Garden; The Canopy; Flower Dome

 

  • The annual Christmas Wonderland rounds off the yuletide experience at the Gardens with dazzling luminarie lights, a festive market and other activities.

    Date: 29 November – 26 December
    Time: 5pm – 11pm (Mon – Thu), 4pm – 11pm (Fri – Sun)
    Location: Supertree Grove and The Meadow
    Details: Admission charge applies. Visit christmaswonderland.sg for details

What are the operating hours of Gardens by the Bay this festive season?

Please refer to below for Gardens by the Bay’s operating hours during this festive period.

 

Operating Hours from 29 November to 26 December 
Conservatories 9am – 9pm (last ticket sale & admission: 8pm)  No extension
Floral Fantasy 9am – 9pm (last ticket sale & admission: 8pm) No extension
OCBC Skyway Mon – Thu
9am – 4pm (last ticket sale & admission: 3pm)
5pm to 10pm (last ticket sale & admission: 9pm)

Fri – Sun and 24 – 26 Dec
9am to 3pm (last ticket sale & admission: 2pm)
4pm to 11pm (last ticket sale & admission: 9pm)
 
Visitor Information Counters Arrival and Floral Fantasy
8.30am – 11pm
8.30am – 12.30am (Christmas Eve)

The Canopy
9am – 9pm
 
Shuttle Service 9am to 9pm daily (last ticket sale: 8.30pm) 30 Nov: Service ends 1pm due to Standard Chartered Marathon (last ticket sale: 12.30pm)
Audio Tour Mon – Thu: 9am – 4pm (last ticket sale: 3.30pm)

Fri – Sun and 24 – 26 Dec: 9am – 3pm (last ticket sale: 2.30pm)
Auto Rider 10am to 9pm daily (last ticket sale: 8.30pm)
Gift Shops 9am – 9pm  No extension
Dining McDonald’s: 8.30am – 12am   

Ticketing

Where can I purchase tickets for Christmas Wonderland?

  • A bundled ticket option that covers entry to Gardens by the Bay’s conservatories and Christmas Wonderland at a discounted rate can be purchased online at www.gardensbythebay.com.sg.
  • Visitors who wish to visit Christmas Wonderland only may purchase tickets from www.christmaswonderland.sg or onsite at the Christmas Wonderland ticket counters.
  • Visitors are strongly encouraged to purchase tickets online as it minimises the waiting time needed to queue for tickets onsite. Purchasing online also allows visitors to enjoy some savings compared to purchasing onsite.
  Christmas Bundle: Conservatories AND Christmas Wonderland Christmas Wonderland ONLY
Online Gardens by the Bay online ticketing site and Klook (Christmas Wonderland’s ticketing partner) Klook
Onsite

Gardens by the Bay ticket counters at:
(i) Bayfront Plaza
(ii) The Canopy’s Main Ticketing Hub


Christmas Bundle is only available from 3.00pm - 9.00pm.

Christmas Wonderland counter at:
(i) Golden Garden
(ii) The Meadow


Ticket booths are open from: 5pm to 10.30pm (Mon – Thur); and 4pm – 10.30pm (Fri – Sun and PH)

 

Is purchasing the Christmas Bundle cheaper than buying tickets separately?

You can save up to 20% when you purchase the Christmas Bundle, compared to buying the conservatories and Christmas Wonderland tickets separately.

I purchased the Christmas Bundle. Can I show the e-ticket from my phone to enter both the Flower Dome and Christmas Wonderland?

  • If you purchased the Christmas Bundle through gardensbythebay.com.sg, you may enter the conservatories (Flower Dome & Cloud Forest) by showing your e-ticket at the entrance.
  • However, please collect your Christmas Wonderland ticket from the redemption counter at The Canopy, opposite the FOG Centre. Collection time for Christmas Wonderland tickets is from 3pm to 9pm daily
  • If your Christmas Bundle was purchased through Klook, you may enter both the conservatories and Christmas Wonderland with the e-ticket issued.

Why do visitors need to collect Christmas Wonderland tickets separately if they purchased through Gardens by the Bay website?

As the organiser of Christmas Wonderland, Blue Sky Events, uses a different ticketing system from Gardens by the Bay, separate tickets are issued for admission to Christmas Wonderland and the conservatories. We apologise for any inconvenience caused. 

I’m a Christmas Bundle ticket holder. Can I collect my Christmas Wonderland tickets after 9pm? I will visit the conservatories at 8pm and Christmas Wonderland after 9pm.

The redemption counter situated at The Canopy (opposite the FOG Centre) operates from 3pm to 9pm. Please collect your Christmas Wonderland tickets before 9pm.

Can I purchase Christmas Wonderland tickets at the redemption counter opposite FOG Centre?

  • The redemption counter situated at The Canopy (opposite the FOG Centre) only serves visitors who have already purchased the Christmas Bundle. Christmas Wonderland tickets will not be sold at these counters.
  • If you wish to purchase Christmas Wonderland tickets, kindly approach the Christmas Wonderland counters. Please note that onsite ticket sale is on a while-stocks-last basis.

Can I top up my conservatories tickets to include Christmas Wonderland?

There is no top-up option for the conservatories tickets. If you are holding on to the conservatories’ tickets, you may purchase a separate Christmas Wonderland admission ticket, either from their website (http://www.christmaswonderland.sg/) or at the Christmas Wonderland ticketing counters onsite.

Can I top up my Christmas Wonderland ticket to include the conservatories?

Christmas Wonderland ticket holders may purchase separate Conservatories tickets from the Gardens’ ticketing counters or online ticketing portal. 

Can I purchase Christmas Wonderland tickets for visit on the same day?

  • Online tickets are available for visit dates of at least one day later. For example, if you purchase tickets on 1 December, you can only select visit dates from 2 December onwards.
  • If you require tickets on the day of your visit, you may purchase them from the onsite ticket counters. Only actual day tickets are sold at the onsite counters, on a whilestocks-last basis.
  • Visitors are strongly encouraged to purchase tickets online in advance as it minimises the waiting time needed to queue for tickets onsite. Purchasing online also allows visitors to enjoy some savings compared to buying tickets at the gate.

What’s the maximum number of tickets that I can purchase?

A maximum of six (6) tickets can be purchased from the Gardens’ online ticketing portal per transaction.

For onsite purchase, the maximum number of tickets per transaction is also 6. Please note that a valid NRIC needs to be presented with every Singapore Resident ticket purchased.

Will tickets be sold out? / Is there a daily cap to the no. of tickets?

Tickets are available in limited quantities per day and we strongly encourage visitors to purchase tickets online in advance.

I purchased Christmas Bundle tickets for the wrong date. What should I do?

Please email our Online Ticketing team at online.ticketing@gardensbythebay.com.sg at least three (3) working days before your intended visit date, and we will assist you from there.

I could not visit due to the rain. / I am unable to make it for the event. (i) Can I change the Christmas Bundle’s visit date? (ii) Can I have a refund?

As per the terms and conditions of sale, tickets are strictly non-refundable. 

If you have not used the conservatories tickets, you may email feedback@gardensbythebay.com.sg and we will assist you from there. Ticket extension requests are assessed on a case-by-case basis, subject to the Management’s approval. We would also appreciate it if you could send us a scanned copy or photo of your tickets (front and back), so that we can advise you further. 

Due to long queue at the Christmas Wonderland ticket collection booth, I had less time to enjoy the event. Can I have a refund or revisit another day?

If you have already collected the Christmas Wonderland tickets, please contact ticketing@christmaswonderland.sg, or Christmas Wonderland’s ticketing partner Klook at +65 3158 3270 / support@klook.sg further assistance on your Christmas Wonderland tickets.

How do I make a bulk purchase? Is there group discount for the Christmas Bundle?

As the Christmas Bundle is already sold at a special rate for visitors who wish to experience both the conservatories and Christmas Wonderland, we regret that there’s no further discount.

Nonetheless, we offer corporate rates for bulk purchase of our conservatories (Flower Dome + Cloud Forest) tickets. For information on our corporate rates, please write to our Corporate Sales team at sales.enquiries@gardensbythebay.com.sg.

To purchase Christmas Wonderland tickets in bulk, you may contact Blue Sky Events’ team at partnersales@blueskyevents.com.sg for more details.

Admission

What are the operating hours?

Conservatories: 9am to 9pm, last entry & ticket sale at 8pm.

OCBC Skyway:
- Monday – Thursday: 9am – 4pm (last ticket sale at 3pm), 5pm – 10pm (last ticket sale at 9pm)
- Friday – Sunday and 24 – 26 Dec: 9am – 3pm (last ticket sale at 2pm), 4pm to 11pm (last ticket sale at 9pm)
- If you are visiting after 5pm (Mon – Thurs) and 4pm (Fri – Sun and 24 – 26 Dec), a Christmas Wonderland ticket is required to enter the Supertree Grove before you can purchase tickets for the OCBC Skyway.

Christmas Wonderland:
- Monday – Thursday: 5pm – 11pm
- Friday – Sunday, Christmas Day and Boxing Day: 4pm to 11pm
- Christmas Eve: 4pm to 12.30am
- Please refer to Christmas Wonderland’s website for detailed information on the event highlights, charges and operating hours.

Can I visit the OCBC Skyway without paying for Christmas Wonderland?

The OCBC Skyway is located at the Supertree Grove, which is part of the Christmas Wonderland event. A Christmas Wonderland admission ticket is required once Christmas Wonderland starts.

Visitors who wish to visit the Skyway without paying for Christmas Wonderland tickets may do so by 3pm (Mon – Thu) and 2pm (Fri – Sun and 24 – 26 Dec).

Is re-entry allowed?

Re-entry on the same day is allowed for both conservatories and Christmas Wonderland. You may obtain a re-entry stamp from the staff at the respective exits to re-enter the attractions on the same day

Re-entry is not allowed for the OCBC Skyway.

Due to time constraint, I can’t finish everything in one day. Can I visit the conservatories and Christmas Wonderland on separate days?

Christmas Bundle holders must visit the conservatories and Christmas Wonderland on the same day.

We advise visitors to purchase separate tickets should they foresee that they are unable finish both the conservatories and Christmas Wonderland on the same day.

Promotions

Do the different card (e.g. PAssion, SAFRA, NTUC, etc.) discounts for locals apply?

The Christmas Bundle is a special discounted ticket that includes admission to the conservatories and Christmas Wonderland, and is not valid in conjunction with any other promotions, vouchers, or card discounts.

Are there concessions for VWOs/SSOs?

There is no further discount for the Christmas Bundle as it is a special discounted ticket.

VWOs eligible for the Gift of Gardens scheme may email our Sales team at sales.enquiries@gardensbythebay.com.sg to arrange concessionary tickets to the conservatories (Flower Dome & Cloud Forest).

For group purchase of Christmas Wonderland tickets, please contact Blue Sky Events at partnersales@blueskyevents.com.sg.

Are there concessions for walk-in disabled visitors?

Under our Gift of Gardens scheme, holders of Comcare Long Term Assistance Scheme (Public Assistance Scheme) card, Developmental Disability Registry (DDR) card or the Public Transport Concession Card for persons with disabilities can enjoy free entry to the conservatories (Flower Dome & Cloud Forest). Please approach our Main Ticketing Hub to collect the complimentary ticket to the conservatories.

The concession applies to Flower Dome and Cloud Forest tickets only, and does not include Christmas Wonderland. Please purchase tickets for Christmas Wonderland separately.

Friends of the Gardens

Is entry to Christmas Wonderland free for Friends of the Gardens members?

Christmas Wonderland is an event organised by an external party, Blue Sky Events and an admission ticket is required for all visitors to enter Christmas Wonderland.

Nevertheless, we are happy to share that the event organiser - Blue Sky Events, is offering to Friends of the Gardens specially-priced admission tickets to Christmas Wonderland (for onsite purchase).

Date  Member-price tickets*
(onsite-purchase only)
29 Nov – 12 Dec $6 (U.P. $10) 
13 – 26 Dec $8 (U.P. $10)

 

*Limited to one ticket purchase per member and subject to ticket availability on event day. For Family/Family Plus membership, you can purchase up to the corresponding number of registered members under your family membership. For the full terms and conditions, please refer to our website.

Why do Friends of the Gardens members need to pay?

Christmas Wonderland is not included in the FOG membership package, which is a highly value-for-money package that includes privileges such as unlimited access to Flower Dome, Cloud Forest and OCBC Skyway all year round except on maintenance dates, complimentary 2-hourly parking, exclusive discounts at our retail and F&B outlets and more, at attractive rates. We seek the kind understanding of our members on this matter.

Are there any exclusive promotions/programmes for FOG members this Christmas?

Friends can also enjoy these members-only privileges this festive period:

  • Unlimited admission to Poinsettia Wishes floral display in Flower Dome
  • Member-exclusive early entry to Flower Dome at 8am on 7 & 8 Dec
  • Member-price admission tickets to Christmas Wonderland for onsite purchase (29 Nov – 26 Dec)
  • Members-only invitation to #futuretogether preview (23 – 31 Dec)
  • Additional savings on promotional weekday Floral Fantasy tickets (1 – 31 Dec)
  • Exclusive offers and discounts for members at Bakerzin, Café Aster and Pollen

Can FOG members visit the OCBC Skyway during this period without buying Christmas Wonderland tickets?

Members who wish to visit the OCBC Skyway without buying Christmas Wonderland tickets can opt to visit before 3pm (Mon - Thu) or 2pm (Fri - Sun and 24 - 26 Dec). 

Christmas Wonderland

Where are the entrances to Christmas Wonderland?

There are 5 gates and 4 onsite ticketing booths for Christmas Wonderland. Kindly refer to Christmas Wonderland map for locations of the gates and ticketing booths for the event.

How do I book tickets for the Meadow Theatre shows?

Please visit the website of Christmas Wonderland’s ticketing partner, Klook, to book admission tickets and the add-on for the Meadow Theatre shows. 

Visit the gardens

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