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Gardens By The Bay / Plan Your Visit / Reopening the Gardens: New Visiting Guidelines

Frequently Asked Questions

Updated as of 25 Jun 2020

Will Gardens by the Bay reopen at the start of Phase 2 of the reopening of the economy?

As mentioned by the Singapore Government that the reopening of attractions will take more time, our attractions, retails shops and a number of our F&B establishments remain closed. We seek your kind patience and understanding as we await more details from the authorities. Our outdoor gardens continue to be accessible and we are also pleased to inform that all our car parks at Bay South and Bay East will be open from 19 June onwards.

What are the other amenities that will be available?

Selected F&B establishments are open while some remain closed till further notice.

 

F&B Establishments Reopening / Available Date Operating Hours
Pollen Open Open from Wednesdays to Sundays only
Lunch: 12.00pm - 2.30pm
Dinner: 6.00pm - 10.30pm
Majestic Bay Open Lunch: 11.30am - 3.00pm
Dinner: 5.30pm - 8.00pm
McDonald's Open 11.00am to 8.00pm
Cafe Crema Open 8.30am to 6.30pm
Bakerzin Open 11.00am to 7.00pm
Satay by the Bay Open with selected stalls:
- Marina Live Seafood
- Makan by the Bay (Halal, closed on Mondays)
- Thai Cuisine
- Huat Huat chicken wings
- GeyLang Lor 29 Hokkien Mee
- 26 @ Marina Live Seafood (Steam boat)
- Satay stalls
- Drink stall
10.30am - 10.00pm
Fennel Cafe Open from 11 Jul Open from Wednesdays to Sundays only
10.00am to 8.00pm
Closed on Mondays and Tuesdays
Supertree Food Hall

Open with selected stalls from 11 Jul:
- Texas Chicken (Halal)
- Chutney Mary
- Pho Street
- Hill Street Coffee Shop
- Cafe Coco

11.00am - 7.00pm

When will Gardens by the Bay reopen?

With the safety of our visitors being our top priority, we are taking a cautious approach in reopening the Gardens. As such, our attractions and amenities will open progressively. From 1 July, the Flower Dome will be open from 9.00am - 8.00pm to our Friends of the Gardens (FOG) members, while the Far East Organization Children’s Garden will also be open from 9.00am - 8.00pm to the public and FOG members. The Flower Dome will be open to the public from 11 July. The rest of our attractions will remain closed until further notice.

Why is the Flower Dome open exclusively for FOG members from 1 - 10 July?

To reduce crowd density, the capacity of the Flower Dome will be capped at 25% when it re-opens from 1 July.  Given the limited capacity, we are opening the Flower Dome to members first in appreciation of the patience and support from our Friends of the Gardens members during the Circuit Breaker.

What services and amenities will be open from 1 July?

 Please refer to the table below for the list amenities that will be available from 1 July*:

 

Service / Amenity / F&B Outlet Operating Hours
Car Parks:
  • Main Entrance (basement)
  • The Meadow
  • Satay by the Bay
  • Bayfront Plaza
  • Bay East
5.00am - 2.00am
Arrival Gift Shop 9.00am - 8.00pm
F&B establishment: Supertree Food Hall 11.00am - 7.00pm
Shuttle Service 9.00am - 8.00pm
Wheelchair and stroller rental (Service is available at Arrival Gift Shop) 9.00am - 7.00pm
Parking coupon redemption for Friends of the Gardens members (available at FOG Centre) 9.00am - 8.00pm

 

* Information stated is correct at time of publication and is subject to change without prior notice.

Why is Flower Dome the only attraction open? How about other attractions?

To ensure visitors can enjoy the Gardens with peace of mind, we will be opening our attractions in phases for better crowd regulation. We will re-open the other attractions at later dates when social distancing controls are fully validated and we are certain of ensuring the safety of our visitors and staff at all times across our attractions and operations.

Please visit our website for the latest announcements. Meanwhile, you may also visit the “#StayHomeWithGB” section on our website for a variety of videos and articles to stay connected with us online.

What is the next floral display coming up in Flower Dome?

As COVID-19 has disrupted the traditional flower supplies from Europe and the region, the current floral display features seasonal flowering plants native to colder climates grown fully in-house by the Gardens by the Bay team. 


In addition, mini garden displays, called Pocket Garden Surprises, will be introduced throughout the Flower Dome progressively to encourage visitors to explore the various nooks around Flower Dome. 

How can we purchase tickets to Flower Dome?

From 7 July, you may purchase timed tickets from the Gardens by the Bay website or the Gardens by the Bay Mobile App (available in Google Play and App Store), which also includes a suite of features that will provide you with a more seamless experience at the Gardens. Additionally, ticket purchase via the app will be entitled to the following: a discount of $1 off each ticket, 10% off selected merchandise and 50% off bottled drinks from Arrival Gift Shop*.

* The following terms and conditions shall apply:

  • Promotion is valid from 1 July - 30 September 2020
  • Not to be used in conjunction with other promotions or privilege cards.  
  • Selected merchandise is subject to promotion period.
  • Gardens by the Bay reserves the right to change the terms & conditions at any time without prior notice

Why are visitors required to select a time slot when purchasing tickets?

As the capacity of the Flower Dome will be reduced significantly, visitors are to apply for tickets with time slots for entry into the dome to help us stagger entry flow, even out the crowd throughout the day and prevent overcrowding at all times. 

One-hour entry time slots will be available for selection during the ticket purchase. If you arrive anytime within the one-hour time slot, you will be able to enter the attraction immediately,  and exit anytime after your entry. 

Do Friends of the Gardens (FOG) members need to select a time slot to visit Flower Dome?

Yes, FOG members can pre-book their time slot to visit the Flower Dome via the Gardens by the Bay Mobile App from 29 June. 

 

For more FAQs relating to members visiting the Gardens, please click here.

What if I miss my entry time?

If you arrive outside of your scheduled time slot, you may need to wait for the next available time slot.

Why do I have to use the SafeEntry check-in if I already have the TraceTogether app?

SafeEntry is a national digital check-in system that logs the names, NRIC/FINs and mobile numbers of individuals visiting workplaces, business venues and public places to facilitate contact tracing efforts. The entry and exit records logged by SafeEntry will speed up the time required for contact tracing if required. The implementation and use of SafeEntry is mandated by the Singapore Government. SafeEntry can also be activated through Gardens by the Bay Mobile App or phone native scanning.

TraceTogether, which is also developed by the Singapore Government, works by exchanging short-distance Bluetooth signals between phones to detect other participating TraceTogether users in close proximity. Together, these two technologies provide critical information for contact tracing, should the need arise.

What are the features available on the Gardens by the Bay Mobile App, how do they enhance my visiting experience?

The Gardens by the Bay Mobile App is designed to enable visitors to enjoy a contactless and safe visit to the Flower dome when they visit. Apart from the Smart Tracing feature that enhances the safety of visitors, the app will allow visitors to buy and scan their tickets to Flower Dome, perform SafeEntry check-in and check-out, and get real-time updates on crowd levels in the Gardens. A suite of other features tailored for our Friends of the Gardens (FOG) members and general visitors will be progressively introduced to enhance the enjoyment of your visits. Features that will be made available to both visitors and FOG members progressively from 29 June include the following*:

 

Features Available Date
Filter Selfie 29 June
Game - Go Supertree Go! 29 June
Garden Stories 29 June
Purchase FOG membership (only available via GB Mobile App) 29 June
Use of SafeEntry 1 July
Pre-booking and purchase timed attraction tickets 7 July
Purchase Shuttle Service tickets 11 July
Plant Identification 11 July
Crowd information at selected attractions
11 July


FOG members can also access the following additional features in the app:

 

Features Available Date
Pre-book visit time slot 29 June
Update vehicle IU numbers
(processing time: three working days)
29 June
Scan e-Card to access Flower Dome 1 July (Flower Dome opens on 1 July)
Parking redemption using IU numbers
(if members have already furnished IU numbers)
1 July

 

* Information stated is correct at time of publication and is subject to change without prior notice.

What are some of the measures implemented at Gardens by the Bay to safeguard visitors’ well-being?

Safe distancing measures at our enclosed attractions, such as limiting the number of visitors allowed and implementing a contactless ticketing and admission control system so that visitors can enjoy the Gardens with a peace of mind. Other safety measures include:

  • Wearing of face shields and face masks by staff at all times
  • Disinfection and cleaning to be carried out frequently throughout the gardens, especially at key visitor touch points
  • Availability of hand sanitisers for visitors’ use
  • Safe distancing measures and reduced capacity for Shuttle Service
  • Single direction visitor flow within the attractions
  • Suspension of re-entry for visitors to ensure capacity does not exceed permissible limit
  • Installation of transparent partitions at information and retail counters for added protection for visitors and staff

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18 Marina Gardens Drive
Singapore 018953
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