No, the SRV usage and visit date need to be before 31 December 2021.
Expect longer waiting time for Sakura floral display at Flower Dome
The long-awaited Sakura season has arrived and longer waiting times are expected in Flower Dome this period. We seek everyone’s patience and kind understanding on the matter. As car park lots in the Gardens are limited, public is advised to travel via MRT and alight at Bayfront or Gardens by the Bay station. Please follow our Telegram channel for updates on the state of bloom and parking situation.
Advisory for use of tripods at Sakura floral display
To better manage the crowds for safe movement of all visitors, the use of tripods for photo-taking at Sakura floral display in Flower Dome is not allowed on Fridays, Saturdays, Sundays and Public Holidays.
Suspension of Auto rider
Auto rider services remain suspended till further notice. We apologise for the inconvenienced caused.
Click here for more details on our Amenities & Services.
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FAQ - SingapoRediscovers Vouchers
About Singapore Discovers
The SRV are credits that Singapore citizens can spend on hotels stays, attractions tickets and/or tours, to encourage Singaporeans to support our tourism businesses.
You can use them from 1 December 2020 to 31 December 2021.
a. You can use the SRV directly on Gardens by the Bay’s online ticketing site at https://ticket.gardensbythebay.com.sg
b. SingapoRediscover Voucher (SRV) is not accepted on Mobile App.
c. You can also purchase the Gardens’ tickets from any of the 5 authorised booking platforms below:
- Changi Recommends:https://www.changirecommends.com
- GlobalTix: https://singaporediscovers.globaltix.com
- Klook: https://www.klook.com
- Traveloka: https://www.traveloka.com
- Trip.com: https://sg.trip.com/
You may use the SRV on selected attractions listed on the Gardens' ticketing site: https://ticket.gardensbythebay.com.sg/. The eligible items are labelled with the SRV logo.
- No. The SRV cannot be used for membership purchase/renewal, or products in our e-shop.
- The SRV can only be spent on services and attractions listed on the Gardens’ online ticketing site: https://ticket.gardensbythebay.com.sg, or the 5 online booking platforms.
- You may refer to this page or the factsheet from the Singapore Tourism Board (STB) here.
- Contact details of the various platforms:
General SingapoRediscovers Vouchers queries / feedback
SingapoRediscovers Vouchers Hotline: 1800-2828-228 (8am-10pm daily, incl. PH).
Purchases with Authorised Booking Partners
Changi Travel Services (Changi Recommend
Email: call@changirec.com
Hotline: +65 6701 1185
GlobalTix
Email: support@globaltix.com
Hotline: +65 8828 7595
Klook & UOB Travel
Email: srv@klook.com
Hotline: +65 6302 5999
Traveloka
Email: cs-srv@traveloka.com
Trip.com
Email (Hotel): en_hotel@trip.com
Email (Tour): sg_thingstodo@trip.com
Hotline: +65 3138 2030
SingPass-related matters
Email: support@singpass.gov.sg
- For step-by-step instructions on how to register for a SingPass account, visit go.gov.sg/singpass-guides
- For questions related to SingPass, please contact support@singpass.gov.sg.
Redemption Process
a. Have your SingPass ready. Citizens are encouraged to register for a SingPass account if they do not have one, or reset their SingPass password if they have forgotten it, before the scheme commences on 1 Dec 2020.
b. Choose your products. Browse the websites of SingapoRediscovers Vouchers authorised booking partners. Eligible products are marked with the SingapoRediscovers Vouchers icon.
c. Add your item(s) to the shopping cart. To pay, click “Use SingapoRediscovers Vouchers” at the checkout page to go to go.gov.sg/srvbalance.
d. Login with SingPass. Log in to choose the amount of SingapoRediscovers Vouchers you want to use and also to activate child subsidies if applicable.
e. Select Voucher amount to use and activate child subsidies. If you are purchasing child tickets, please declare details of any family members aged 3 to 12 years old. You will then receive $10 subsidies for up to six child tickets.
f. Use the generated Voucher code. Copy and paste it on the checkout page, and pay the outstanding amount (if any).
g. Complete the checkout process within 10 minutes. Your Vouchers are only deducted after you have completed the booking.
h. [For visitors who booked through the 5 booking platforms]
- Visit http://ticket.gardensbythebay.com.sg to book a time slot after you receive the booking confirmation.
- When you are at the Gardens, present both your time slot booking and e-ticket received from the platform together at the admission of the attractions.
To ensure safe distancing and better crowd regulation, all visitors to Gardens by the Bay are required to pre-book their visit date and time at http://ticket.gardensbythebay.com.sg or via the Gardens by the Bay app before visiting.
- If you are purchasing child tickets, please declare details of any family members aged 3 to 12 years old. You will then receive $10 subsidies for up to six child tickets.
- The discount will be reflected on the checkout page, and you do not need to enter another promo code for the subsidised child rates.
- If you do not want to utilise your Child Subsidy, please purchase the Child ticket in a separate transaction.
- All visitors aged 13 to 59 years old will need an Adult ticket.
Ticketing
Our ticketing system allows a maximum of 8 tickets per transaction, in line with the regulation under Phase 3 of Singapore's reopening, as groups are limited to 8 pax.
Our ticket validity is 30 days.
Yes, you may visit https://ticket.gardensbythebay.com.sg/reschedule to reschedule your tickets.
No change will be given. Please ensure that you key in just the right amount of credits before purchasing the tickets.
Admission
After receiving your booking confirmation from the online platforms, please proceed to ticket.gardensbythebay.com.sg book a time slot on the Gardens’ online ticketing site. Present both your time slot booking and e-ticket received from the platform together at the admission of the attractions.
Random checks for proof of residency may be conducted.
For better crowd management, admission is timed and re-entry is not allowed.
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