FAQ - Autumn Season Pass


Account registration

Upon successful purchase, an email confirmation and text message will also be sent to you. To access the registration portal, simply click on the link given in the text message and login with your mobile number on our website.

Alternatively, you may download our Gardens by the Bay Mobile App to access your Autumn Special Pass with your mobile number under the “Friends” section.

You may wish to visit www.friends.gardensbythebay.com.sg to login to your account and book a time slot.

You may wish to register an account that shares your own mobile number for family members who face difficulties in this process.

Autumn Special Passes registered to the same mobile number will appear on the same account, allowing easy access to features and time slot booking. You may also book a time slot for up to 5 persons.

Kindly present the Autumn Special Passes and the time slot booking for your party at the entrance of the conservatories for verification on the day of your visit.

It is likely that the mobile number given during registration differs from the mobile number used to login to the mobile app or website.

Please kindly email us at feedback@gardensbythebay.com.sg with your full name, pass ID, and your updated mobile number. Once we update your new mobile number in the system, you will be able to gain access to your account on the mobile app or website.

A profile image of the Autumn Special Pass holder is required in order for you to register your account and make a booking for a timeslot.

Random checks are conducted at the entrance of the conservatories, and a profile image of yourself will help facilitate a smoother experience in accessing the attractions.



Time slot booking

Upon successful account registration on our Gardens by the Bay Mobile App or website, Autumn Special Pass holders can book a time slot under “Book a visit”.

Kindly note that time slots are only available for booking 10 days in advance. You may have up to 2 active bookings at any one time.

In planning your visit to the Gardens, please take note of the closure dates of our attractions.

Upon logging into your account on the mobile app, tap on “Friends”. You can then view your time slot bookings under “My Bookings”. Users of our website can view your bookings directly under “My Bookings”.

Alternatively, you may check your inbox for email confirmation of your time slot booking.

Please cancel and re-book a time slot for your visit. 

To cancel your time slot booking on your mobile app, please proceed to “My Bookings”, and tap on “Cancel” on the booking to be cancelled.

Users of our website can access your bookings directly under “My Bookings”.

To cancel your time slot booking on your mobile app, please proceed to “My Bookings”, and tap on “Cancel” on the booking to be cancelled.

Users of our website can access your bookings directly under “My Bookings”.

All visitors must book a time slot prior to their visit to the Gardens. By pre-booking your visit date and time, it allows us to ensure social distancing and better crowd regulation.

You may book a time slot on our Gardens by the Bay Mobile App or website, under “Book a visit”. Kindly note that time slots are only available for booking 10 days in advance. You may have up to 2 active bookings at any one time.

For more information on the safe management measures in place at the Gardens, you may refer to our COVID-19 advisory for visitors.



Accessibility

In addition to your Autumn Special e-Pass, you will be required to present a time slot booking for your visit.

Please also bring along a proof of identification (e.g. NRIC/FIN, Work Permit, etc.) on your visit to the Gardens, as random checks will be conducted at the entrance to the conservatories.

Re-entry to our attractions is currently not allowed, as part of our crowd control measures at the Gardens. You may wish to book a new time slot for entry into the conservatories.



Safe management measures at The Gardens

To make our indoor gardens a place of wellness during this period, we have in place new visiting guidelines that are in accordance to government regulations. These include timed-entry tickets, mask-wearing at all times even during photo-taking, temperature screening, and safe distancing.

For more information on the safe management measures in place at the Gardens, you may refer to our COVID-19 advisory for visitors.