FAQ - 10 Years of Wonders Season Pass


Purchase-related matters

Celebrate our birthday with us at Gardens by the Bay with unlimited access to Flower Dome and Cloud Forest with our 10 Years of Wonders Season Pass! Enjoy our changing floral displays ranging from precious peonies, romantic roses, whimsical hydrangeas, to vibrant hanging gardens, and cheery sunflowers! Find out the latest events happening at the Gardens on our website.

The 10 Years of Wonders Season Pass is priced at $20 per adult, $12 per child, and $15 per senior. There are currently no family passes.

Purchase your 10 Years of Wonders Season Passes now on our Gardens by the Bay Mobile App or website now.

Available from 9 April to 2 May 2022 on our Gardens by the Bay Mobile App and website, the 10 Years of Wonders Season Pass allows you to enjoy unlimited visits to our Flower Dome and Cloud Forest between 9 April and 8 October 2022. Our onsite ticketing counters remain closed until further notice.

The 10 Years of Wonders Season Pass is priced at $20 per adult, $12 per child, and $15 per senior. There are currently no family passes.

As the 10 Years of Wonders Season Pass is unique to each visitor, only one pass may be purchased in a single transaction.

To purchase multiple 10 Years of Wonders Season Passes, you may wish to log out of the account for the first purchase, and then proceed to our Gardens by the Bay Mobile App or website.

The 10 Years of Wonders Season Pass is valid for visits any day between 9 April and 8 October 2022.

In planning your visit to the Gardens, please take note of the closure dates of our attractions.

Children below 3 years old enjoy complimentary access to our ticketed attractions, and no time slot booking is required for them.

Our 10 Years of Wonders Season Passes are categorised according to the visitor’s birthdate. Thus, if you have not passed your birthdate at the point of purchase, you will require an Adult 10 Years of Wonders Season Pass.

Singapore Residents include Singapore Citizens, Permanent Residents, Work Permit, Employment Pass and Dependent Pass holders. Hence, you may also enjoy the privileges of the 10 Years of Wonders Season Pass as well.

Please bring along a proof of identification (e.g. NRIC/FIN, Work Permit, etc.) on your visit to the Gardens, as random checks will be conducted at the entrance to the conservatories.

We wish to share that the 10 Years of Wonders Season Passes are non-transferable. 

You may purchase the passes on behalf of your family and friends. However, they will be required to sign up for their own accounts on our Gardens by the Bay Mobile App or website before they may book time slots for their visits.

Kindly write to us at feedback@gardensbythebay.com.sg for assistance.

The 10 Years of Wonders Season Pass is not a Friends of the Gardens membership, but a season pass that allows the holder to visit conservatories for unlimited times between 9 April and 8 October 2022. Enjoy our changing floral displays ranging from precious peonies, romantic roses, whimsical hydrangeas, to vibrant hanging gardens, and cheery sunflowers! Find out the latest events happening at the Gardens on our website.

Kindly note that complimentary parking is not included for 10 Years of Wonders Season Pass holders.

Enjoy more savings and even more privileges by joining us as a Friends of the Gardens after your 10 Years of Wonders Season Pass expires! More information on our membership plans is available on our website.

We regret to share that we do not have the option to convert the 10 Years of Wonders Season Pass to a Friends of the Gardens membership. Should you wish to join us as a Friend of the Gardens now, we may refund your 10 Years of Wonders Season Pass. Please write to us at feedback@gardensbythebay.com.sg for further assistance.

We regret to share that we do not have the option to convert single-entry admission tickets to the 10 Years of Wonders Season Pass.

However, we may refund your admission tickets. Please write in to us at feedback@gardensbythebay.com.sg for further assistance.

Kindly write to us at feedback@gardensbythebay.com.sg for assistance.


Account registration

Upon successful purchase, an email confirmation will be sent to you. To access the registration portal, simply click on the link given in the email and login with your mobile number on our website.

Alternatively, you may download our Gardens by the Bay Mobile App to access your 10 Years of Wonders Season Pass with your mobile number under the “Friends” section.

You may wish to visit www.friends.gardensbythebay.com.sg to login to your account.

You may wish to register an account that shares your own mobile number for family members who face difficulties in this process.

10 Years of Wonders Season Passes registered to the same mobile number will appear on the same account, allowing easy access to the features. Pass holders are required to present their e-Pass before admission to the Flower Dome and Cloud Forest.

Kindly present the 10 Years of Wonders Season Passes for your family members at the entrance of the conservatories for verification on the day of your visit.

It is likely that the mobile number given during registration differs from the mobile number used to login to the mobile app or website.

Please kindly email us at feedback@gardensbythebay.com.sg with your full name, pass ID, and your updated mobile number. Once we update your new mobile number in the system, you will be able to gain access to your account on the mobile app or website.

A profile image of the 10 Years of Wonders Season Pass holder is required in order for you to register your account.

Random checks are conducted at the entrance of the conservatories, and a profile image of yourself will help facilitate a smoother experience in accessing the attractions.



Accessibility

In addition to your 10 Years of Wonders Season e-Pass, please also bring along a proof of identification (e.g. NRIC/FIN, Work Permit, etc.) on your visit to the Gardens, as random checks will be conducted at the entrance to the conservatories.

Re-entry to our attractions is currently not allowed, as part of our crowd control measures at the Gardens.


Safe management measures at GB

To make our indoor gardens a place of wellness during this period, we have in place new visiting guidelines that are in accordance to government regulations. Mask-wearing at all times even during photo-taking, and temperature screening.

For more information on the safe management measures in place at the Gardens, you may refer to our COVID-19 advisory for visitors.