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Gardens By The Bay / Attractions / Floral Fantasy

Frequently Asked Questions

General

What is Floral Fantasy?

Floral Fantasy is the latest thematic attraction at Gardens by the Bay. At Floral Fantasy, flowers, artistry and technology come together to create a dream-like, fantastical experience for visitors. It comprises four diverse garden landscapes, each showcasing a different concept, as well as a 4D ride.

Where is Floral Fantasy located?

Floral Fantasy is located at Bayfront Plaza, next to exit of Bayfront MRT station.

How is Floral Fantasy different from Flower Dome and Cloud Forest?

Floral Fantasy aims to complement Flower Dome and Cloud Forest. Visitors with limited time in the Gardens may opt to visit Floral Fantasy instead, which showcases floral artistry but on a whimsical and intimate scale.

What can visitors expect to see in Floral Fantasy?

Floral Fantasy has four landscapes, each showcasing a different concept that leads seamlessly into each other through a meandering path, as well as a 4D ride. A brief description of the four gardens and the ride is as follows:

Dance
Be greeted by a lush, colourful tableau of flowering plants suspended from the ceiling, which move sinuously in mesmerising fashion at Dance, the first of the four garden landscapes of Floral Fantasy.

Float
Encounter a bubbling brook (or stream) that meanders through grassy knolls in the second garden landscape Float.

Waltz
Take a stroll down Waltz amidst a rain oasis and waterfalls of flowers among cascading rocks and winding driftwood. Imagine walking through a forest in the rain when you explore this garden landscape, and ponder about the fragility of our biodiversity. Spot the Poison Dart Frogs on display here; despite being tiny, they are hard to miss because of their brilliant colours.

Drift
Enter the last garden landscape, a cave-like space that is ringed with terraced rock formations. The semi-enclosed space is set aglow with soft lighting, creating an enthralling atmosphere.

Flight of the Dragonfly
Get ready to experience the 4D ride. Visitors embark on a simulated journey of a dragonfly's flight path through Gardens by the Bay to discover a whole new world of wonder.

How long do we need to finish exploring Floral Fantasy?

Visitors may expect to spend about 45 minutes in Floral Fantasy.

What are the Closure Dates for Floral Fantasy?

Floral Fantasy is closed once a month for scheduled maintenance. Please refer to our Floral Fantasy closure dates here.

Visitor Information

What are the opening hours of Floral Fantasy?

Floral Fantasy is open daily from 9.00am to 9.00pm (last admission: 8.00pm).

What are the operating hours of the information counter and Floral Fantasy gift shop?

Information Counter: 8.30am - 9.00pm daily

Gift Shop: 9.00am - 9.00pm daily

Is Floral Fantasy wheelchair-friendly?

Yes. The Gardens, including Floral Fantasy, is barrier-free with ramps and lifts installed for wheelchair and stroller users.

What are the services available at the Floral Fantasy information counter?

Electronic lockers ($2 & $4), wheelchair rental, stroller rental, first aid services, Lost & Found, FOG carpark coupon issuance.

Where is the nearest car park from Floral Fantasy?

Bayfront Plaza car park, located just a few minutes’ walk away from Floral Fantasy’s main drop-off point (Drop Off A).

How many drop-off points are there in Floral Fantasy?

There is a main drop-off (Drop Off A) near Bayfront Pavilion (event space), and two other service drop-off points (Drop Off B and Drop Off C).

Which is the best car park to park at if I would like to experience all of Gardens by the Bay, including Floral Fantasy, Flower Dome, Cloud Forest and OCBC Skyway?

Visitors may either park at the Main Entrance basement carpark that is of reasonable walking distance to the Flower Dome, Cloud Forest and OCBC Skyway, or the new Bayfront Plaza carpark which is nearest to Floral Fantasy. For visitors who wish to minimise walking between Floral Fantasy and the rest of the attractions, they may consider taking the Shuttle Service at $3 per pax or free for passengers in wheelchairs.

What time does the Bayfront Plaza car park close?

The Bayfront Plaza car park operates from 5.00am to 2.00am daily.

I lost my camera in Floral Fantasy. Where should I go for assistance?

You could proceed to the information counters at Floral Fantasy and Main Entrance, or Visitor Services Centre at The Canopy.

Ticketing

Is there an admission fee to the Floral Fantasy?

Admission fee is applicable for Floral Fantasy. During the opening month (14 April - 13 May), there will be a promotional rate for Singapore Residents.

Where can we buy Floral Fantasy tickets?

Floral Fantasy tickets can be purchased from our online ticketing portal, as well as onsite ticketing counters at Bayfront Plaza, Floral Fantasy, and The Canopy.

What are the operating hours of Ticketing @ Floral Fantasy?

9.00am - 8.00pm 

How many tickets can we purchase per transaction?

Up to 6 tickets can be purchased per transaction.

Is there a bundled ticket that includes Floral Fantasy, Flower Dome, Cloud Forest, OCBC Skyway and Shuttle Service?

There is a bundle ticket that includes the Conservatories (Flower Dome & Cloud Forest), Floral Fantasy, and Shuttle Service. Visitors are encouraged to purchase OCBC Skyway tickets separately from the ticket booth at the base of the OCBC Skyway, as operation of the attraction is subject to weather conditions.

Can I purchase Floral Fantasy tickets onsite in advance?

Yes. Please state clearly to our staff that you would like to purchase advance tickets, the date of intended visit and the selected admission time.

I have motion sickness and would prefer to skip the Flight of the Dragonfly 4D ride. Is there a ticket option that excludes it?

All Floral Fantasy tickets include the Flight of the Dragonfly experience.

Is there bulk discount/corporate rates for Floral Fantasy?

There is no corporate rate for Floral Fantasy at the moment. Nonetheless, we offer concessionary rates for local community groups such as CC/RCs, unions, and local MOE schools/childcare centres. Qualified social service organisations (SSOs) may also be eligible for Gift of Gardens programme (i.e. complimentary admission for beneficiaries and discounts for accompanying caregivers). Please write to our Sales & Marketing team at sales.enquiries@gardensbythebay.com.sg.

Admission & Timed Entry

Is there re-entry to Floral Fantasy on the same day?

We regret that re-entry is not applicable for Floral Fantasy.

What are time-stamped tickets?

This means that tickets sold come with an admission time. Visitors may select their preferred admission time and enter Floral Fantasy anytime within the timeframe indicated.

How many time slots are there to choose per day? What are the time slots?

Entry times are available hourly from 9.00am to 8.00pm.

Why is there timed entry for Floral Fantasy?

As Floral Fantasy is in a more intimate setting, timed entry will help us to better manage the visitor capacity at any one time.

I purchased a ticket for 10am-11am. Must I strictly enter at 10am?

Visitors are strongly advised to arrive within their selected time of entry. The admission time indicated will be the period that visitors may enter Floral Fantasy, subject to prevailing queue conditions on the ground.

What should I do if I miss my entry time?

Visitors are strongly advised to adhere to their chosen time slots to ensure a smooth entry. In the event you missed your entry time, kindly proceed to the entry gates as soon as possible to check with our staff if the existing admittance is able to accommodate missed entries.

Will I be asked to exit once the next entry commences?

We will not restrict the duration visitors spend in Floral Fantasy, but would appreciate it if guests can move in an orderly manner and avoid congesting the paths so that everyone can have a pleasant experience at Floral Fantasy.

Am I able to change the date and time of my visit?

Tickets issued are strictly non-refundable and non-exchangeable. We regret that the visit date and time cannot be changed.

Will timed entry ticketing compromise the visitor experience?

The timed entry ticketing system was implemented in an effort to give visitors a more comfortable experience. The entry time will space out the number of visitors, and the cap on the number of tickets for each entry time will help to manage the crowd.

Are the following allowed in Floral Fantasy?

  • Tripods & selfie sticks - Yes
  • Food & drinks - No
  • Dogs - only trained guide dogs
  • Wheelchairs and strollers - Yes

What is the minimum age/height limit for Flight of the Dragonfly (4D ride)?

The minimum height limit for the 4D ride is 1 metre.

Is Flight of the Dragonfly wheelchair-friendly?

There is provision for wheelchair-bound visitors in the Fantasy Theatre. Guests in wheelchairs can proceed to the space allocated for wheelchairs to experience the 3D element with the 3D glasses and effects in the surrounding environment. However, they will not be transferred to the moving seats.

What is the capacity of the Fantasy Theatre for Flight of the Dragonfly?

Fantasy Theatre is able to accommodate a maximum of 24 visitors at any one time. We seek visitors’ patience in waiting for their turn should there be a queue to enter the Fantasy Theatre.

Due to long waiting time for the Fantasy Theatre, can I leave Floral Fantasy and re-enter for the ride at a later time/on another day?

All sections of Floral Fantasy, including the 4D ride, must be completed in the same seating as tickets do not allow for re-entry.

Shuttle Service

Is there a free Shuttle Service from Floral Fantasy to Flower Dome/Cloud Forest and back?

There is a Shuttle Service between Bayfront Plaza, where Floral Fantasy is located, and the Flower Dome/Cloud Forest. It is available at $3 per person and free for wheelchair-bound visitors.

Where can I purchase tickets for Shuttle Service?

Floral Fantasy, Bayfront Plaza, Flower Dome Shuttle Station and main ticketing counters at The Canopy.

Where is the pick up point of the Shuttle Service and Auto Rider?

Shuttle Service: Bayfront Plaza and Flower Dome; Auto Rider: Bayfront Plaza only

Friends of the Gardens

Is admission to Floral Fantasy free for members? Why do members have to pay for Floral Fantasy?

Admission fee is applicable as Floral Fantasy is not part of the Friends of the Gardens annual membership package, which is a highly value-for-money package that includes privileges such as unlimited access to Flower Dome, Cloud Forest and OCBC Skyway all year round*, complimentary 2-hourly parking, exclusive discounts at our retail and F&B outlets and more, at attractive rates.

For the opening month, members can enjoy priority ticket purchase and promotional tickets at Friends of the Gardens Centre for visits between 14 April and 13 May 2019. The promotional tickets for members are available for sale from now to 13 May.

*Except on conservatory maintenance closure dates and special circumstances.

 

Why is Floral Fantasy not included in the Friends of the Gardens annual membership package? I am prepared to pay a top-up for it to be included in the package.

Floral Fantasy showcases thematic floral artistry on a whimsical and intimate scale. Given capacity considerations and the potential volume of visits, unlimited entry for Floral Fantasy is currently not included in the Friends of the Gardens annual membership package.

For the opening month, members can enjoy priority ticket purchase and promotional tickets at Friends of the Gardens Centre for visits between 14 April and 13 May 2019. The promotional tickets for members are available for sale from now to 13 May.

Having said so, we are monitoring the demand for Floral Fantasy and have noted your interest for Floral Fantasy to be included in the Friends of the Gardens annual membership for our future review.

 

Are there any special promotion for members on Floral Fantasy?

For the opening month, members can enjoy priority ticket purchase and promotional tickets at Friends of the Gardens Centre for visits between 14 April and 13 May 2019. The promotional tickets for members are available for sale from now to 13 May.

Opening Month Promotion for Friends of the Gardens
Up to 50% Savings on Floral Fantasy Tickets for Members

Ticket category Promotional Ticket for Members
Adult $6 per ticket (U.P. $9)
Senior $4 per ticket (U.P. $7)
Child $4 per ticket (U.P. $7)

 

Terms and conditions:

  • Applicable only for Friends of the Gardens. Each ticket entitles the holder to a one-hour slot for the selected day/time of visit. Members will need to present their Friends of the Gardens membership card together with the promotional ticket for admission to Floral Fantasy.

  • Applicable for onsite and online ticket purchase until 13 May 2019 (Visit period: 14 April – 13 May 2019).

  • Each member is eligible to purchase one (01) Floral Fantasy promotional ticket per transaction. That means if you have a Family/Family Plus membership, you are eligible to purchase up to 5 promotional tickets (depending on the number of registered members in your Family/Family Plus membership).

  • Not valid in conjunction with any other vouchers, discounts, promotions and card privileges.

  • Gardens by the Bay reserves the right to change or amend the terms and conditions of this promotion at any time without prior notice.

Is the opening promotion something special for Friends of the Gardens members?

Yes, for the opening month promotion for Friends of the Gardens members, the special rates are only applicable to Friends of the Gardens members.

How many promotional tickets can I purchase?

Each member is eligible to purchase one (01) Floral Fantasy promotional ticket per transaction. That means if you have a Family/Family Plus membership, you are may purchase up to 5 tickets (depending on the number of registered members in your Family/Family Plus membership).

On the limit on number of promotional tickets members can purchase – is it limited to one transaction a day, or can we make multiple transactions to get the tickets?

Each member is eligible to purchase one (01) Floral Fantasy promotional ticket per transaction. If you have a Family/Family Plus membership, you may purchase up to 5 Friends of the Gardens tickets (depending on the number of registered members on your Friends of the Gardens membership card). There is no limit to the number of transactions members can make in a day. However, at the point of entry to Floral Fantasy, members will need to present their Friends of the Gardens membership card together with the promotional ticket(s) for admission to Floral Fantasy.

Can I purchase the promotional tickets for my family members/guests who are not Friends of the Gardens members?

As this is an exclusive promotion for Friends of the Gardens only, the promotional tickets are not valid for use by non-members. Members will need to present their Friends of the Gardens membership card together with the promotional ticket for admission to Floral Fantasy.

Can I purchase the Floral Fantasy tickets online?

Yes, you may purchase Floral Fantasy tickets from our online ticketing portal.

What is the usual members’ price for Floral Fantasy ticket after the opening promotion?

Usual Rate for Friends of the Gardens : $9 Adult, $7 for Senior and Child

Overview of Pricing Structure

  Friends of the Gardens 
(till 13 May)
Friends of the Gardens
(14 May onwards)
Singapore Resident Standard
Adult $6 $9 $12 $20
Senior $4 $7 $8 $20
Child $4 $7 $8 $12

Is there discount at Cafe Aster for Friends of the Gardens members?

Cafe Aster does not offer discount to members at the moment. Nevertheless, we are in discussion with Cafe Aster and will keep members informed once members’ privileges are firmed up.

Do Friends of the Gardens members enjoy discount at Floral Fantasy gift shop?

Yes, members enjoy 10% discount off selected merchandise at our Floral Fantasy gift shop.

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18 Marina Gardens Drive
Singapore 018953
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