Online Ticketing

Planning to visit to the Cooled Conservatories? Purchase your tickets online now! Simply follow the step-by-step guide here, print the tickets before your visit and breeze straight into the Cooled Conservatories at your own leisure. Remember - every guest requires an individual ticket, so do bring along all tickets purchased online.

Local Residents Rate*
	One Conservatory	Two Conservatories
Adult	$12	$20
Senior Citizen (≥ 60 years old)	$8	$15
Child (3 - 12 years old)	$8	$12

*Singapore citizens, permanent residents and those living in Singapore, including holders of employment passes, work permits or dependent passes

Standard Rate
	Two Conservatories
Adult	$28
Senior Citizen (≥ 60 years old)	$28
Child (3 - 12 years old)	$15

General Terms and Conditions

Child is defined as 3 to 12 years old. Free admission for children below 3 years old. Senior Citizen is defined as 60 years old and above.
Online tickets can be purchased up to 90 days in advance.
Online tickets are valid for 30 days from the selected date of visit.
Maximum of 10 tickets per transaction may be purchased online.
Group, Corporate, School, all existing card discounts and/or other discounts and promotions are not applicable with online ticket purchase.
Only Visa and MasterCard are accepted for online payment.
All transactions are final and non-refundable.
Ticket rates and governing conditions are subject to change without prior notice.
Blackout dates for conservatories maintenance apply and are not available for online ticket purchase. Click here to view full schedule.

Frequently Asked Questions

General

Q1. What are the types of tickets available for online purchase?

A1. The following admission tickets are available for online purchase:

Cooled Conservatories (Flower Dome and Cloud Forest):

- Local resident rates for adult, senior citizen and child;

- Standard rates for adult and child.

Q2. Are the tickets for OCBC Skyway, Garden Cruiser and Annual Pass available for online purchase?

A2. Tickets for OCBC Skyway, Garden Cruiser and Annual Pass are not currently available for online purchase. OCBC Skyway tickets are not available online as admission is weather dependent; while the Garden Cruiser is subject to a limited number of seats per tour slot. Application for Annual Pass requires on-site photo-taking for identification purposes.

Q3. How far in advance are we able to purchase tickets online?

A3. Visitors may purchase tickets up to 90 days in advance.

Q4. What is the validity of the tickets purchased online?

A4. Online tickets are valid for 30 days from the selected date of visit. However, please take note that visit to the two conservatories must be completed within the same day.

Q5. What is the maximum number of tickets that can be purchased in 1 transaction?

A5. A maximum of 10 tickets may be purchased per transaction.

Q6. Why are discounted Local Resident tickets not available for online purchase?

A6. To enjoy any existing discounts and promotions, a valid promotional card should be presented at the on-site ticketing counters for verification.

Q7. What is the timeframe I have to complete my selection and transaction?

A7. There is a 15 minute time-out for each transaction to be completed. If a confirmation is not made within this period, the transaction time expires and the transaction will be deemed incomplete.

Q8. What is the mode of payment for online purchase?

A8. We accept Visa and MasterCard only.

Q9. Why did I receive an error at the end of my transaction?

A9. Please verify that all of the billing information entered is correct. If all of your billing information was entered correctly and you are still receiving an error, please contact the online ticketing hotline at 6420 6840 (8:30 AM to 6:00 PM daily) or email online.ticketing@gardensbythebay.com.sg for assistance.

E-Tickets

Q1. How do I use an e-ticket?

A1. Upon successful completion of your payment online, you will be directed to an Official Receipt. Please print and keep a copy of this receipt. An email containing your e-tickets will be sent to the email address entered during the online purchase selection. The steps to using the e-ticket are as follows:

1. Print out the entire PDF file. If multiple e-tickets are purchased, please ensure that each individual e-ticket is printed out. Note that each e-ticket is valid for one guest only.

2. Present the printed copies of the e-tickets at the Cooled Conservatories’ entrance turnstiles. The tickets will be scanned before entry is allowed to each conservatory.

Q2. Will I have problems getting into the Conservatories using the e-tickets?

A2. No. The ticket that you print is a valid, legitimate ticket. Kindly ensure that e-tickets are printed in high-resolution, in actual size (100% full size).

Q3. Do I need to exchange my e-ticket to a physical ticket at the Ticketing Counter?

A3. It is not necessary to exchange the e-ticket for a physical ticket. Simply present the printed copies of the e-tickets at the cooled conservatories’ entrance turnstiles for the tickets to be scanned before entry.

Q4. What if I don’t receive the email containing my e-ticket?

A4. You should receive the email with your e-tickets within 15 to 30 minutes after your transaction is successful. If you have not received this email within 24 hours, please check your bulk/spam folders first before you please contact the online ticketing hotline at 6420 6840 (8:30 AM to 6:00 PM daily) or email online.ticketing@gardensbythebay.com.sg for assistance.

Q5. What if I print more than 1 copy of the same e-ticket or a photocopy of my ticket is made?

A5. Each e-ticket has a unique barcode that can only be used once. Only the first successful scan of the barcode on your e-ticket will allow admission to the Cooled Conservatories. Be sure to protect your e-ticket and keep it in a safe place just like any other ticket. If more than one copy of the same e-ticket were to be used, the barcode scanner will alert the Visitor Services officer that the ticket has already been scanned and admission may be denied.

Q6. What if I cannot print my e-ticket?

A6. Check if you have Adobe Acrobat Reader 4.0 or higher. If you do not have Adobe Acrobat Reader, you may download it for free from Adobe Systems Incorporated at:

http://www.adobe.com/products/acrobat/readstep.html

If you are still unable to print your e-ticket, please visit our onsite Ticketing Counter 4 at Bay South Garden, where our staff will assist you to print your e-tickets.

Q7. What if I forget to bring my e-ticket?

A7. Please visit our onsite Ticketing Counter 4 at Bay South Garden to have your tickets printed.

Q8. I accidentally deleted my e-ticket, what should I do?

A8. Please present a print out of the Offical Receipt and relevant ID at our onsite Ticketing Counter 4 at Bay South Garden to have your tickets printed. Alternatively, please contact the online ticketing hotline at 6420 6840 (8:30 AM to 6:00 PM daily) or email online.ticketing@gardensbythebay.com.sg for assistance.

Q9. Can I purchase the e-tickets using my credit card and give them to another guest as a gift?

A9. Yes you may. Note that the e-tickets have to be printed and presented to your guest. Do note that the e-tickets are valid from the selected date of visit. Gardens by the Bay will not be responsible for lost or stolen tickets.